Customer Service Advisor
2 days ago
**Rewards and Benefits on offer;**
- Immediate start date
- Onsite parking
- Accessible by public transport
- Friendly working team
**The Company you will be working for**:
**The Role you will be doing;**
- Process telephone enquiries and correspondence within specified time limits
- Provide an appropriate response to all customers who may have a complaint or enquiry
- Query returns with customers under the direction of UK Customer Service Supervisor.
- Maintain accurate records of all communications with customers.
- Prepare quotations relating to garments returned for servicing acting as required.
- Assist in the administrative activities required to run the office efficiently
- Constantly look for opportunities to develop product knowledge and customer service skills
- Able to build relationships with third-party suppliers
- Process telephone orders for customers.
- Contribute information to be shared internally with regards website issues, stock availability requests and product quality.
**About you;**
- The company are open to recent Graduates or Sixth Form leavers
- Available to work weekends when required
- Excellent customer service skills
- Excellent written communication skills
- Excellent communication skills with the ability to deal with and resolve customer complaints
- Proactive in seeking improvements in process/methods of operating
- High attention to detail
- Ability to work to and deliver to tight deadlines
- This role covers five of seven days including weekends
**Shift patterns/Working hours;**
- Monday - Friday 9:00-17:00
- Saturdays 10:00-16:00
- Sundays - 9:00-13:00
**Hourly pay rates on offer;**
- Salary is competitive
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