Customer Service Advisor

3 weeks ago

Jarrow, United Kingdom Rivus Group Full time

We have an exciting opportunity for a **Customer Service Advisor**/ Bookings Advisor to join our Customer Operations Team in South Shields on a Full-Time, permanent position.

As the **Customer Service Advisor**, you will be responsible for the end-to-end customer experience for our fleet customers and suppliers, ensuring that their experience with us is efficient, timely and professional in line with agreed service level agreements and provision of a brilliant customer experience.

**Role & Responsibilities of a Customer Service Advisor**
- To monitor and schedule any new booking requests received online, phone and bookings inbox. Taking responsibility from creation to completion.
- Proactive booking and scheduling re-occurring maintenance work and allocating time requirements.
- Collaborate with field technicians to ensure that we are successful on customer service delivery.
- Collaborate with internal parts and authorities’ team to ensure smooth transition of parts.
- Job pre validation to ensure accuracy of information.
- Booking customers vehicles in for MOT/Servicing through the Rivus Mobile network or in-house and external garages ensuring minimised travel time.
- Liaise with the Field Technician to ensure that the customer requirements are understood and executed.
- Develop relationships with customers to improve trust and transparency.
- Proactively support customer SLA’s and KPI’s.
- Proactively identify potential compliance risks within the customer fleet.
- Identify opportunities to reduce vehicle downtime and business costs by efficiently booking jobs linked to customers skill and area.
- Communicating between customer, technicians

**Skills & Experience**

**Required**
- Be able to demonstrate experience of communication skills or working in a customer service environment.
- Excellent relationship management skills
- Excellent administration skills
- Excellent organisational and time management skills
- Computer literate and a good knowledge of computer-based systems including Microsoft Office Suite (Word, PowerPoint, Excel)
- Demonstrate the ability to work on own initiative and as part of a team.
- Demonstrate excellent attention to detail.
- Demonstrate a proactive and organised approach.

**Desirable**
- Knowledge of using Lean CI to create and use standard working practices that add value to the customer experience.
- Knowledge of the automotive fleet industry would be beneficial.
- Good geographical knowledge would be beneficial.
- Previous job planning and scheduling experience.

**Job Types**: Full-time, Permanent

**Salary**: £21,647.00 per year

**Benefits**:

- Free parking
- On-site parking
- Transport links

Schedule:

- Day shift
- Monday to Friday
- Overtime

Work Location: In person

  • Customer Service Advisor

    1 week ago

    Jarrow, United Kingdom MB Group Full time

    Our client has an exciting opportunity for a Customer Service Advisor/ Bookings Advisor to join their Customer Operations Team in Jarrow on a Full-Time basis. As the **Customer Service Advisor**, you will be responsible for the end-to-end customer experience for fleet customers and suppliers, ensuring that their experience is efficient, timely and...

  • Customer Service Advisor

    3 weeks ago

    Jarrow, United Kingdom MB Group Full time

    Our client has an exciting opportunity for a **Customer Service Advisor**/ Bookings Advisor to join their Customer Operations Team in Jarrow on a Full-Time, **Temp to Perm 6 month contract** As the **Customer Service Advisor**, you will be responsible for the end-to-end customer experience for fleet customers and suppliers, ensuring that their experience is...

  • Customer Service Advisor

    3 weeks ago

    Jarrow, United Kingdom MB Group Full time

    Our client has an exciting opportunity for a **Customer Service Advisor**/ Bookings Advisor to join their Customer Operations Team in Jarrow on a Full-Time, permanent position. As the **Customer Service Advisor**, you will be responsible for the end-to-end customer experience for our fleet customers and suppliers, ensuring that their experience is...

  • Customer Service Advisor

    3 weeks ago

    Jarrow, United Kingdom Rivus Group Full time

    We have an exciting opportunity for a **Customer Service Advisor**/ Bookings Advisor to join our Customer Operations Team in South Shields on a **TEMP to PERM**, 6 month contract. As the **Customer Service Advisor**, you will be responsible for the end-to-end customer experience for our fleet customers and suppliers, ensuring that their experience with us...

  • Customer Service Advisor

    2 weeks ago

    Jarrow, South Tyneside, United Kingdom MB Group Full time

    Our client has an exciting opportunity for a Customer Service Advisor/ Bookings Advisor to join their Customer Operations Team in Jarrow on a Full-Time basis.As the Customer Service Advisor, you will be responsible for the end-to-end customer experience for fleet customers and suppliers, ensuring that their experience is efficient, timely and professional in...

  • Customer Service Advisor

    1 week ago

    Jarrow, United Kingdom Rivus Group Full time

    We have an exciting opportunity for a **Customer Service Advisor** to join our Customer Operations Team in Jarrow on a full-time basis. As the **Customer Service Advisor**, you will be responsible for the end-to-end customer experience for our fleet customers and suppliers, ensuring that their experience with us is efficient, timely and professional in line...

  • Customer Service Advisor

    4 weeks ago

    Jarrow, United Kingdom M Group Services Full time

    We’re looking for a Customer Service advisor to join our team in Newcastle! Within the customer service advisor role, you will be the first point of contact for customers, colleagues & energy supplier employees, providing support to resolve issues, requests and any other queries they may have. We look to provide the best possible service to our customers...

  • Customer Service Advisor

    2 weeks ago

    Jarrow, South Tyneside, United Kingdom Ministry of Justice Full time

    Customer Service Advisor £21,775Jarrow:Job Title:Customer Service AdvisorContract Type:PermanentGrade:AOSalary:National: £21,775Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.Location:South...

  • Sales Advisor

    4 weeks ago

    Jarrow, United Kingdom New Look Full time

    Sales Advisor - Permanent- Jarrow- 8 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the most loved...

  • Customer Feedback Officer

    2 weeks ago

    Jarrow, South Tyneside, United Kingdom Service Care Solutions Ltd Full time

    Job Title - Customer Feedback Officer Location - South shields NE34 Contract - Temp Hours - 37 The Role Summary Our client is currently seeking a skilled and experienced Customer Feedback Officer to join their repairs and maintenance team.As a Customer Feedback Officer, you will be responsible for answering customer queries, feedback, and...

  • Customer Support Advisor

    4 weeks ago

    Jarrow, United Kingdom Primaire Consulting Ltd Full time

    **A bit about the role**: - Maintain data integrity in our Calibration recall database through regular updates and support. - Manage historical job paperwork filing system efficiently. - Identify, qualify, and cultivate new leads for Service products. - Coordinate collection and delivery of calibration products utilising our in-house driver service. -...

  • Customer Service Representative

    3 weeks ago

    Jarrow, United Kingdom Nigel Wright Group Full time

    The Role Nigel Wright are delighted to be supporting a growing business with firm roots in the North of England. We are looking for a customer services representative who has experience of working in a b2b environment. **Duties**: - Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns -...

  • Customer Service Executive

    4 weeks ago

    Jarrow, United Kingdom The DP Group Full time

    My client, aleading FTSE 250 basedin Jarrow, are currently seeking a Customer Service Executive to join our established team. This is an office-based role requiring a customer service driven individual. The ideal candidate is confident and proactive with experience of customer service in a fast paced environment. Responsibilities • Maintain accurate...

  • Customer Service Executive

    4 weeks ago

    Jarrow, United Kingdom The DP Group Full time

    My client, aleading FTSE 250 basedin Jarrow, are currently seeking a Customer Service Executive to join our established team. This is an office-based role requiring a customer service driven individual.The ideal candidate is confident and proactive with experience of customer service in a fast paced environment.Responsibilities• Maintain accurate account...

  • Customer Service Executive

    4 weeks ago

    Jarrow, United Kingdom The DP Group Full time

    My client, aleading FTSE 250 basedin Jarrow, are currently seeking a Customer Service Executive to join our established team. This is an office-based role requiring a customer service driven individual.The ideal candidate is confident and proactive with experience of customer service in a fast paced environment.Responsibilities• Maintain accurate account...

  • Customer Service Administrator

    2 weeks ago

    Jarrow, United Kingdom Zenith People Full time

    This is an excellent opportunity for a Customer Service Administrator to join a business consulting and services business in Jarrow. In this role, you will be supporting clients throughout the process from initial customer onboarding to certification. You will be able to consistently follow procedures to ensure that each stage of the client’s interaction...

  • Customer Service Administrator

    4 weeks ago

    Jarrow, United Kingdom Zenith People Full time

    This is an excellent opportunity for a Customer Service Administrator to join a business consulting and services business in Jarrow. In this role, you will be supporting clients throughout the process from initial customer onboarding to certification. You will be able to consistently follow procedures to ensure that each stage of the client’s interaction...

  • Customer Service Administrator

    4 weeks ago

    Jarrow, United Kingdom Zenith People Full time

    This is an excellent opportunity for a Customer Service Administrator to join a business consulting and services business in Jarrow.In this role, you will be supporting clients throughout the process from initial customer onboarding to certification. You will be able to consistently follow procedures to ensure that each stage of the client’s interaction is...

  • Customer Service Assistant

    2 weeks ago

    Jarrow, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Jarrow, NE32 5TX **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...

  • Customer Service Assistant

    3 weeks ago

    Jarrow, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Jarrow, NE32 5XZ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...