Customer Service Representative

3 weeks ago


Jarrow, United Kingdom Nigel Wright Group Full time

The Role

Nigel Wright are delighted to be supporting a growing business with firm roots in the North of England. We are looking for a customer services representative who has experience of working in a b2b environment.

**Duties**:

- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns
- Analyse customer needs and provide appropriate solutions or recommendations
- Upsell products or services to customers when applicable
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Handle customer complaints or escalations with professionalism and empathy
- Collaborate with other departments to resolve customer issues or inquiries
- Follow company policies and procedures to ensure customer satisfaction

The Person

**Skills/Attributes**:

- Previous experience in a customer service role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Ability to remain calm and professional in stressful situations

Next steps



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