Customer Service Advisor

5 months ago


Jarrow, United Kingdom MB Group Full time

Our client has an exciting opportunity for a Customer Service Advisor/ Bookings Advisor to join their Customer Operations Team in Jarrow on a Full-Time basis.

As the **Customer Service Advisor**, you will be responsible for the end-to-end customer experience for fleet customers and suppliers, ensuring that their experience is efficient, timely and professional in line with agreed service level agreements and provision of a brilliant customer experience.

**Role & Responsibilities of a Customer Service Advisor**
- To monitor and schedule any new booking requests received online, phone and bookings inbox. Taking responsibility from creation to completion.
- Proactive booking and scheduling re-occurring maintenance work and allocating time requirements.
- Collaborate with field technicians to ensure that we are successful on customer service delivery.
- Collaborate with internal parts and authorities’ team to ensure smooth transition of parts.
- Job pre validation to ensure accuracy of information.
- Booking customers vehicles in for MOT/Servicing through the Rivus Mobile network or in-house and external garages ensuring minimised travel time.
- Liaise with the Field Technician to ensure that the customer requirements are understood and executed.

**Skills & Experience**

**Required**
- Be able to demonstrate experience of communication skills or working in a customer service environment.
- Excellent relationship management skills
- Excellent administration skills
- Excellent organisational and time management skills
- Computer literate and a good knowledge of computer-based systems including Microsoft Office Suite (Word, PowerPoint, Excel)
- Demonstrate the ability to work on own initiative and as part of a team.
- Demonstrate excellent attention to detail.
- Demonstrate a proactive and organised approach.

**Job Types**: Full-time, Permanent

**Salary**: £21,647.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
- Transport links

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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