Customer Service Advisor

2 weeks ago


Jarrow, South Tyneside, United Kingdom MB Group Full time

Our client has an exciting opportunity for a Customer Service Advisor/ Bookings Advisor to join their Customer Operations Team in Jarrow on a Full-Time basis.


As the
Customer Service Advisor, you will be responsible for the end-to-end customer experience for fleet customers and suppliers, ensuring that their experience is efficient, timely and professional in line with agreed service level agreements and provision of a brilliant customer experience.


Role & Responsibilities of a Customer Service Advisor

  • To monitor and schedule any new booking requests received online, phone and bookings inbox. Taking responsibility from creation to completion.
  • Proactive booking and scheduling reoccurring maintenance work and allocating time requirements.
  • Collaborate with field technicians to ensure that we are successful on customer service delivery.
  • Collaborate with internal parts and authorities' team to ensure smooth transition of parts.
  • Job pre validation to ensure accuracy of information.
  • Booking customers vehicles in for MOT/Servicing through the Rivus Mobile network or inhouse and external garages ensuring minimised travel time.
  • Liaise with the Field Technician to ensure that the customer requirements are understood and executed.

Skills & Experience

Required

  • Be able to demonstrate experience of communication skills or working in a customer service environment.
  • Excellent relationship management skills
  • Excellent administration skills
  • Excellent organisational and time management skills
  • Computer literate and a good knowledge of computerbased systems including Microsoft Office Suite (Word, PowerPoint, Excel)
  • Demonstrate the ability to work on own initiative and as part of a team.
  • Demonstrate excellent attention to detail.
  • Demonstrate a proactive and organised approach.

Job Types:
Full-time, Permanent

Salary:
£21,647.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • Gym membership
  • Onsite parking
  • Transport links

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person

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