Customer Service Advisor

5 months ago

Stourbridge, United Kingdom Yorkshire Building Society Full time

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

**About the Role**

As a Customer Service Advisor you’ll:

- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
- Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Stourbridge Branch.

"Our Stourbridge Branch team of 6 is situated in the busy High Street serving the local community with their savings and mortgage needs accessible by local transport and car with ample parking availability at cost. We are passionate about supporting your onboarding journey to service our customers’ needs and requirements through multiple channels, including face to face, online and over the telephone. There is a large variation of daily tasks from counter transactions, savings meetings, digital support as well as in and outbound calls ensuring we deliver a truly customer centric service. As well as day to day tasks and activities, we strongly support individual personal growth and development in knowledge, skill and behavioural areas, and also support colleague succession and progression for those who aspire to progress. Stourbridge Branch is a dual location with our branch at Wolverhampton. There will be a requirement for flexibility of working hours and cross branch collaboration across the week with opportunities to be able to engage with the Wolverhampton branch as well as other locations outside of your branch team.

**About You**

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

- Being great with people, and being able to talk to our members.
- Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
- Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
- Demonstrating a growth-mindset and making the most of the training and development we offer.
- Having the ambition to become a leading expert on our products and services.

**About Us**

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

**Flexibility.** We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

**Development.** We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

**Inclusivity.** We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

**About our Benefits**

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

- **
Holiday.** You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- ** Bonus.** We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.
- ** Pension.** We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- ** Healthcare.** Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- ** My Benefits.** When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of

  • Customer Service Advisor

    5 months ago

    Stourbridge, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 22.5 hours per week, any 3 in 6 days - The role will require regular Saturday working** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the...

  • Customer Service Advisor

    5 months ago

    Stourbridge, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 22.5 hours per week, any 3 in 6 days - The role will require regular Saturday working** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the...

  • Customer Service Advisor

    5 months ago

    Stourbridge, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 22.5 hours per week, any 3 in 6 days. This role does involve regular Saturday working as part of the contract hours.** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over...

  • Customer Service Advisor

    5 months ago

    Stourbridge, United Kingdom HSS Hire Full time

    It's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a Customer Service Advisor to join us in our Bath merchant store. With a variety of products across all sectors to offer our customers, a forward-thinking culture, what better time to join a dynamic organisation! If you are experienced in Sales / Customer...

  • Customer Experience Advisor

    2 months ago

    Stourbridge, Dudley, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Stourbridge, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...

  • Customer Service Advisor

    6 months ago

    Stourbridge, United Kingdom Yorkshire Building Society Full time

    If youre great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because were...

  • Service Advisor

    5 months ago

    Stourbridge, United Kingdom Lookers Plc Full time

    OTE: GBP £36,000.00/Yr. Overview: **Mercedes Benz of Stourbridge** **44 Hours weekly** **£30,000 per annum with a £36,000 OTE** Lookers Mercedes Benz of Stourbridge is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 9 Vehicle Technicians and our enthusiastic and friendly...

  • Service Advisor

    5 months ago

    Stourbridge, United Kingdom Steven Eagell Group Full time

    **Service Advisor** **Stourbridge** Ready for an exciting career? With an award-winning employer? We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning...

  • Customer Service Advisor

    5 months ago

    Stourbridge, United Kingdom Linekar Recruitment Full time

    Overview: We are seeking a Customer Service Representative to join our team in providing exceptional service to our clients in the Education industry. Hours: Mon-Thurs 9am-5pm Fri 9am - 4pm. Half hour lunch. Benefits: 22 days holiday plus statutory holidays, birthday day off, training and development, employer contributed pension, annual reviews, friendly...

  • Sales and Service Advisor

    4 weeks ago

    Stourbridge, Dudley, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Sales and Service Advisor to join our retail team in Stourbridge, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock replenishment...

  • Parts Advisor

    6 months ago

    Stourbridge, United Kingdom Lookers Plc Full time

    Overview: **Stourbridge Mercedes-Benz** **42 Hours Per Week** **£27,000** Are you a Parts Advisor in search of a new challenge? You have arrived at the right place, here at Mercedes Benz of Stourbridge we are on the hunt for a Parts Advisor. This is an excellent opportunity for the right person to join our friendly and professional team and be integral...

  • Retail Sales Advisor

    6 months ago

    Stourbridge, United Kingdom Brewers Decorator Centres Full time

    **Retail Sales Advisor** **Stourbridge** **40 hours per week over 5 days** **Monday to Friday with Saturdays on a rota** **Salary £23,084.00 per annum plus pension and company benefits** We have an exciting opportunity for a motivated, friendly and reliable Retail Sales Advisor who is passionate about providing the best customer service to join the...

  • Customer Support Specialist

    2 months ago

    Stourbridge, Dudley, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Stourbridge, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...

  • Currency Specialist Advisor

    8 hours ago

    Stourbridge, Dudley, United Kingdom Travelex Full time

    OverviewAs a Currency Specialist Advisor at Travelex, you will play a vital role in delivering exceptional customer experiences and driving business success. This part-time position requires 12 hours of work per week, with an hourly rate of £12.50 plus opportunities to earn a monthly bonus.Job DescriptionIn this dynamic role, you will be responsible for...

  • Customer Advisor

    5 months ago

    Stourbridge, United Kingdom Boots Full time

    Job Reference: 207793BR Stourbridge, Ryemarket Fixed Term Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...

  • Tesco Travel Money Advisor

    4 weeks ago

    Stourbridge, Dudley, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money Advisor - Foreign Exchange SpecialistAbout the Role:We are seeking a skilled and customer-focused individual to join our team as a Tesco Travel Money Advisor - Foreign Exchange Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service and expertise in foreign exchange...

  • Tesco Travel Money Advisor

    3 weeks ago

    Stourbridge, Dudley, United Kingdom Travelex Full time

    Role OverviewAs a Travel Money Advisor with Tesco, you will be working as an integral part of our retail team, supporting customers with their foreign exchange needs and providing them with a great travel money experience. The role involves nurturing relationships with customers, establishing yourself as a trusted travel money advisor, and delivering on key...

  • Financial Advisor

    5 months ago

    Stourbridge, United Kingdom 808 Group Full time

    **Position Overview**: We are seeking a Fully Independent Financial Advisor to join our team on a self employed basis. As a Financial Advisor, you will play a vital role in providing comprehensive financial planning and guidance to our clients. Your expertise will contribute to the growth of our business and the financial well-being of our...

  • Customer Service Representative

    2 days ago

    Stourbridge, Dudley, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Service Representative OpportunityWe are seeking a Customer Service Representative to join our team at SPAR Hagley. As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive customer experience.Key Responsibilities:Provide exceptional customer service by greeting customers in a...

  • Customer Service Representative

    1 month ago

    Stourbridge, Dudley, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Stourbridge, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service...