Customer Service Advisor

6 months ago

Stourbridge, United Kingdom HSS Hire Full time

It's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a Customer Service Advisor to join us in our Bath merchant store. With a variety of products across all sectors to offer our customers, a forward-thinking culture, what better time to join a dynamic organisation

If you are experienced in Sales / Customer focused roles, or managing a store of any type - we are interested in speaking to you.

**This is a Monday to Friday role, with an additional Saturday morning. In return for the Saturday morning hours, you will receive one day each fortnight off as your working pattern.**

**As Customer Advisor you will take responsibility for**:

- Day to day running of the concession
- Delivering unrivalled customer service to all
- Drive sales initiatives - building strong relationships with customers, helping them to plan their future orders with us

**What do you bring?**
- A proven track records in a sales/retail orientated profession (A background in construction or tool/plant hire is not a necessity)
- A sales focused mind set - striving to go above and beyond for our customers, having conversations in and around the store to drive sales
- A proactive nature - as you’ll be the representative for HSS on site you’ll be focused on hitting the store targets
- Great communication skills - you’ll have conversations with customers and potential customers in the merchants - so you’ll be outgoing and comfortable starting conversations

**What do you get back?**

Our colleagues are at the heart of everything we do. We want to make sure every single colleague feels valued and rewarded for the job they do and are given the opportunity to develop a long-term career with us.

**You will receive**:

- Competitive salary with access to our company pension allowing you to save and plan for your future.
- 20 days holidays plus your standard bank holidays with an opportunity to buy an extra 5 and accrue more with length of service.
- FREE Hire from our core range, with 50% off for friends and family
- Training and development - on our Learning Lab you will get the opportunity to continuously further your career and complete courses suited to your role.
- Inclusive and innovative culture and great recognition including Long Service Awards and an Annual Survey where you can have your say and contribute to how we continue to improve
- Life assurance is provided at twice your annual salary
- You will get the choice of other benefits that work for you through our Benefits portal - you pick the benefits you want - such as holiday buy and cycle to work schemes
- Discounts and cashback on our benefits site with a huge range of purchases including days out, restaurants, gym memberships, shopping, and lots more

**Wellbeing is at the forefront of our people agenda and upon joining us, you will have access to**:

- Mental Health First Aiders
- An Employee Assistance Programme which is free support 24/365
- A Healthcare Cashplan which means you can claim cashback on lots of different healthcare costs including prescription charges, dental check-ups, glasses, physiotherapy and even a massage
- Access for you and your family to our wellbeing platform which includes benefits such as a 24/7 GP consultation service, get fit programmes including diet support with guidance from a nutritionist, life events counselling and much more.

**Who are HSS?**

HSS are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we go above and beyond to meet our customer’s needs. We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry - all powered by the latest technology.

Over the last few years, we have invested heavily in new systems and tech, revolutionising the future. We were the first hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.

We’re so proud of how far we have come, and we are not done yet

**Job Type**: Permanent

**Benefits**:

- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Stourbridge: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 2 years (required)

Work Location: In person

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