Service Advisor

6 months ago


Stourbridge, United Kingdom Lookers Plc Full time

OTE: GBP £34,800.00/Yr. Overview:
**Mercedes Benz of Stourbridge**

**42 Hours weekly between hours of Monday-Friday 8am -6:00pm and Saturday on Rota 8am-2pm (paid as overtime)**

**£30,000 per annum with a £34,800 OTE**

Lookers Mercedes Benz of Stourbridge is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager, Nathan Crage

With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Stourbridge is the place to be.

As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager.

**Responsibilities**:

- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications:
You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave

For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.


  • Service Advisor

    5 months ago


    Stourbridge, United Kingdom Lookers Plc Full time

    OTE: GBP £36,000.00/Yr. Overview: **Mercedes Benz of Stourbridge** **44 Hours weekly** **£30,000 per annum with a £36,000 OTE** Lookers Mercedes Benz of Stourbridge is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 9 Vehicle Technicians and our enthusiastic and friendly...

  • Service Advisor

    5 months ago


    Stourbridge, United Kingdom Steven Eagell Group Full time

    **Service Advisor** **Stourbridge** Ready for an exciting career? With an award-winning employer? We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning...


  • Stourbridge, Dudley, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Sales and Service Advisor to join our retail team in Stourbridge, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock replenishment...


  • Stourbridge, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 22.5 hours per week, any 3 in 6 days - The role will require regular Saturday working** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the...


  • Stourbridge, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 22.5 hours per week, any 3 in 6 days - The role will require regular Saturday working** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the...


  • Stourbridge, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 22.5 hours per week, any 3 in 6 days. This role does involve regular Saturday working as part of the contract hours.** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over...


  • Stourbridge, United Kingdom HSS Hire Full time

    It's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a Customer Service Advisor to join us in our Bath merchant store. With a variety of products across all sectors to offer our customers, a forward-thinking culture, what better time to join a dynamic organisation! If you are experienced in Sales / Customer...

  • Parts Advisor

    6 months ago


    Stourbridge, United Kingdom Lookers Plc Full time

    Overview: **Stourbridge Mercedes-Benz** **42 Hours Per Week** **£27,000** Are you a Parts Advisor in search of a new challenge? You have arrived at the right place, here at Mercedes Benz of Stourbridge we are on the hunt for a Parts Advisor. This is an excellent opportunity for the right person to join our friendly and professional team and be integral...


  • Stourbridge, United Kingdom Yorkshire Building Society Full time

    If youre great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because were...


  • Stourbridge, United Kingdom Yorkshire Building Society Full time

    If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because...

  • Retail Sales Advisor

    6 months ago


    Stourbridge, United Kingdom Brewers Decorator Centres Full time

    **Retail Sales Advisor** **Stourbridge** **40 hours per week over 5 days** **Monday to Friday with Saturdays on a rota** **Salary £23,084.00 per annum plus pension and company benefits** We have an exciting opportunity for a motivated, friendly and reliable Retail Sales Advisor who is passionate about providing the best customer service to join the...


  • Stourbridge, Dudley, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Stourbridge, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...

  • Financial Advisor

    5 months ago


    Stourbridge, United Kingdom 808 Group Full time

    **Position Overview**: We are seeking a Fully Independent Financial Advisor to join our team on a self employed basis. As a Financial Advisor, you will play a vital role in providing comprehensive financial planning and guidance to our clients. Your expertise will contribute to the growth of our business and the financial well-being of our...


  • Stourbridge, Dudley, United Kingdom Premier Jobs UK Limited Full time

    This is a fantastic chance to advance your career as a Mortgage Advisor with Premier Jobs UK Limited. The company has a team of experienced professionals and is seeking someone who can bring their skills and experience to the role.The ideal candidate will be fully CeMAP qualified or equivalent, have a proven track record as a Mortgage Advisor, and a business...


  • Stourbridge, Dudley, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money Advisor - Foreign Exchange SpecialistJob Summary:We are seeking a highly skilled and experienced Travel Money Advisor to join our team at Tesco Stourbridge. As a Travel Money Advisor, you will be responsible for providing exceptional customer service and expertise in foreign exchange to our customers.Key Responsibilities:*...


  • Stourbridge, Dudley, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money Advisor - Foreign Exchange SpecialistAbout the Role:We are seeking a skilled and customer-focused individual to join our team as a Tesco Travel Money Advisor - Foreign Exchange Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service and expertise in foreign exchange...


  • Stourbridge, Dudley, United Kingdom Travelex Full time

    Role OverviewAs a Travel Money Advisor with Tesco, you will be working as an integral part of our retail team, supporting customers with their foreign exchange needs and providing them with a great travel money experience. The role involves nurturing relationships with customers, establishing yourself as a trusted travel money advisor, and delivering on key...


  • Stourbridge, United Kingdom Linekar Recruitment Full time

    Overview: We are seeking a Customer Service Representative to join our team in providing exceptional service to our clients in the Education industry. Hours: Mon-Thurs 9am-5pm Fri 9am - 4pm. Half hour lunch. Benefits: 22 days holiday plus statutory holidays, birthday day off, training and development, employer contributed pension, annual reviews, friendly...

  • Retail Travel Advisor

    5 months ago


    Stourbridge, United Kingdom TUI Group Full time

    Stourbridge, United Kingdom- - 126494- - Onsite- - Permanent- - Part Time- - 28Salary £21,500 (FTE) - Joining the TUI Retail Team as a Travel Advisor at our **Stourbridge shop**, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our...


  • Stourbridge, United Kingdom TUI Full time

    Salary £21,500 (FTE) Joining the TUI Retail Team as a Travel Advisor, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. **ABOUT...