Customer Service Advisor

7 months ago


Stourbridge, United Kingdom Linekar Recruitment Full time

Overview:
We are seeking a Customer Service Representative to join our team in providing exceptional service to our clients in the Education industry.

Hours: Mon-Thurs 9am-5pm Fri 9am - 4pm. Half hour lunch.

Benefits: 22 days holiday plus statutory holidays, birthday day off, training and development, employer contributed pension, annual reviews, friendly environment.

**Duties**:

- Utilize CRM software to input customer data and track interactions
- Analyse customer needs and recommend appropriate training courses products or services
- Resolve customer complaints in a professional manner
- Assist at trade exhibitions, conferences and courses to promote company products and services

**Skills**:

- Excellent attention to detail, communication and telephone skills
- Good computer skills including Word, Excel & Outlook
- Proficiency in CRM software
- Ability to analyse customer information and provide suitable solutions
- Confident in taking incoming calls and making outbound calls

Join our team and enjoy opportunities for career growth, and a supportive work environment. If you have a passion for customer service within Education/training environment, we want to hear from you

**Job Types**: Full-time, Permanent, Graduate

Pay: £11.44-£12.00 per hour

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (preferred)
- General administration: 1 year (preferred)
- Sales administration: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: JL070



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