Customer Service Advisor
7 months ago
Overview:
We are seeking a Customer Service Representative to join our team in providing exceptional service to our clients in the Education industry.
Hours: Mon-Thurs 9am-5pm Fri 9am - 4pm. Half hour lunch.
Benefits: 22 days holiday plus statutory holidays, birthday day off, training and development, employer contributed pension, annual reviews, friendly environment.
**Duties**:
- Utilize CRM software to input customer data and track interactions
- Analyse customer needs and recommend appropriate training courses products or services
- Resolve customer complaints in a professional manner
- Assist at trade exhibitions, conferences and courses to promote company products and services
**Skills**:
- Excellent attention to detail, communication and telephone skills
- Good computer skills including Word, Excel & Outlook
- Proficiency in CRM software
- Ability to analyse customer information and provide suitable solutions
- Confident in taking incoming calls and making outbound calls
Join our team and enjoy opportunities for career growth, and a supportive work environment. If you have a passion for customer service within Education/training environment, we want to hear from you
**Job Types**: Full-time, Permanent, Graduate
Pay: £11.44-£12.00 per hour
**Benefits**:
- Company pension
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Customer service: 1 year (preferred)
- General administration: 1 year (preferred)
- Sales administration: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: JL070
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