Customer Service Representative
1 month ago
We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Stourbridge, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide product and service information.
- Resolve customer complaints and escalate when necessary.
- Process customer orders and manage account details.
- Maintain accurate records of customer interactions.
- Collaborate with other departments to ensure customer satisfaction.
Requirements:
- Previous customer service experience is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries with attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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