Customer Service Manager Stourbridge
3 days ago
We are seeking an experienced and motivated Customer Service Manager to join our team at our shop in Stourbridge. As a key member of our management team, you will play a vital role in ensuring the smooth day-to-day operations of our shop, including managing donations, organizing displays and merchandising, coordinating stock deliveries and collections, and handling cash with care.
You will also be responsible for inspiring and leading a fantastic team of volunteers, recruiting, training, and motivating them to ensure they are fully equipped to support our cause. With your leadership skills and experience in customer service, you will help shape the shop's local impact, creating a welcoming and engaging space for both customers and volunteers.
Our shops open Monday to Saturday, 09:00 to 17:00. Your shift pattern may vary week by week to accommodate business needs and the availability of staff and volunteers, including weekend work and occasional lone shifts. Flexibility is key, as there may be times when you will need to cover for the Shop Manager, necessitating additional hours.
Key Responsibilities:
- Manage donations, organize displays and merchandising
- Coordinate stock deliveries and collections
- Handle cash with care
- Recruit, train, and motivate volunteers
- Lead a team of volunteers to achieve shop targets
Requirements:
- Previous experience in a retail environment
- Cash handling and reconciliation expertise
- Leadership skills and experience in customer service
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Benefits:
- A competitive salary of £21,840 per annum (FTE)
- 38 days annual leave, increasing to 43 with service
- Pension scheme with enhanced employer contribution
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme
- Annual volunteer days
- Claim for professional fees
- Charity worker discounts across a variety of retailers
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