Customer Service Representative

6 days ago


Stourbridge, Dudley, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Representative

Key Responsibilities:

  • Greet customers in a friendly and welcoming manner.
  • Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
  • Upsell selected products to customers and highlight multi-buy offers, to ensure maximum sales.
  • Work stock; check deliveries, stock shelves, maintain a clean and organised sales floor, rotate stock to ensure freshness and timely expiration dates.

Key Skills:

  • Previous experience in a similar role and/or industry is preferred.
  • Reliably follow instructions and procedures with excellent attention to detail.
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.

What's in it for you?

  • Excellent benefits package including holiday, maternity and paternity leave and pay in excess of statutory entitlements.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding Training & Development.
  • Gain hands-on experience in a high volume, fast-paced convenience store.

A.F. Blakemore & Son Ltd is a forward-thinking family-owned business that began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.



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