Tesco Travel Money Advisor

2 weeks ago


Stourbridge, Dudley, United Kingdom Travelex Full time
Role Overview

As a Travel Money Advisor with Tesco, you will be working as an integral part of our retail team, supporting customers with their foreign exchange needs and providing them with a great travel money experience. The role involves nurturing relationships with customers, establishing yourself as a trusted travel money advisor, and delivering on key performance goals.


Responsibilities



  • Nurturing and forming relationships with customers to understand their travel and currency requirements
  • Establishing yourself as a trusted travel money advisor and providing support and advice on Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals, including procedural, operational, and customer-focused targets
  • Processing daily online FX requests and deliveries with attention to detail
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

Requirements



  • Numerical proficiency, including handling large amounts of cash and covering vast amounts of currency regularly
  • IT proficiency, including basic understanding of computers and in-house till systems and ordering systems
  • Great communication skills, including building relationships with customers and colleagues
  • Desire to succeed, including drive and vision to make a difference and enjoy the work

About Travelex


We are a market-leading specialist provider of foreign exchange, committed to simplifying our customers' access to international money. Our mission is to deliver exceptional results, service, and positive experiences to our customers every day. We value diversity and are an equal opportunity employer, committed to creating a workplace that is inclusive and respectful of all employees.



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