Service Co-ordinator

4 weeks ago

Oldham, United Kingdom Northern Care Alliance NHS Group Full time

**Job overview**:
**A vacancy has become available for a Band 3 Service Co-ordinator / Secretary working 15 hours per week at Royal Oldham Hospital with some possible Hybrid Remote working after training completed and competencies reached.**

You will be responsible for a range of administrative and secretarial duties to support the service and Management and will be required to work as part of a team in the Interpretation Department.

**Main duties of the job**:
You will be responsible for a range of administrative duties including the allocation of appointments, initiating 2 or 3 way telephone interpretation calls, supporting and coordinating the recruitment of bank interpreters, supporting staff with ensuring mandatory trainings are 100% compliant, supporting staff with datix incident recording and facilitating team meetings and taking minutes and preparing agendas.

You will often be the first point of contact and a focal point for the service requiring clear communication and liaison skills and will require a high degree of organisational skills and excellent working knowledge of administrative systems. You will be responsible for managing and prioritising your own workload and will be required to use your own initiative.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Essential Qualifications**:
**Essential criteria**:

- Education to GCSE level/GCE ‘O’ Level
- Word processing - Qualified to RSA II/NVQ level 3 or equivalent qualification/demonstrable skills (60+ wpm at 95% accuracy

**Desirable criteria**:

- ECDL or equivalent qualification

**Training and Experience**:
**Essential criteria**:

- Significant experience of providing clerical services
- Experience of using IM&T systems for data entry
- Experience of successfully working within tight time frames and to deadlines

**Desirable criteria**:

- Knowledge and understanding of the National Health Service
- Minute taking experience

**Skills/ Knowledge**:
**Essential criteria**:

- Comprehensive knowledge of Microsoft packages
- Advanced keyboard skills
- Ability to communicate in a clear and concise manner
- Proven organisational skills and ability to prioritise workload with interruptions and changing priorities
- Good numerical skills
- Ability to multi-task and prioritise own workload
- Good command and understanding of English, punctuation and grammar
- Good telephone answering skills

**Desirable criteria**:

- Understanding of the Data Protection Act. Knowledge of Information Governance with regard to maintaining confidentiality of person identifiable information

**Personal Qualities**:
**Essential criteria**:

- Motivated, flexible and proactive
- Tactful, courteous and polite
- Ability to move and handle objects 2-5 kg
- Ability to work across all community sites, when required
- Smart appearance in accordance with NCA Dress Code
- Satisfactory attendance record in present/most recent post
- Recognise equality and diversity and the importance of peoples’ rights with dignity and respect. Act in accordance with legislation, policies and procedures

**Other**:
**Essential criteria**:

- Ability to travel between a variety of community locations
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim i

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