Planned Works Co-ordinator

1 month ago

Oldham, United Kingdom The Guinness Partnership Full time

**About Us**
The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector.

Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our customers’ homes are safe and maintained to high standard.

**About the role**
We have exciting opportunities for Planned Works Co-ordinators to join our team in Oldham on a fixed term contract basis 1 x 6 month FTC and 1 x 12 month FTC, both working 39-hours a week on a hybrid pattern 2 days a week in the office 3 days working remotely

Reporting to the Service Manager the successful applicants will provide support to the Planned Works team and deliver effective resource management and query handling.

**What we’re looking for**
We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. You’ll not only be an experienced co-ordinator, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done.

You’ll also be able to demonstrate
- Plan effectively the resources required to carry out Planned Works throughout each programme.
- Order materials direct with supplier by scheduled deadline and liaise with the suppliers to ensure that materials are delivered direct to site on specified date.
- Update systems accurately to reflect goods received and stages of work in progress to ensure accurate and timely financial reporting.
- Respond efficiently to customer enquiries and ensure that they are fully conversant with the schedule of work to be completed.
- Ensure compliance with GDPR regulations when processing customer data.
- Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
- Provide effective planning of regional operative’s diaries working closely with the regional operational team to support the achievement of operational KPIs.
- Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
- Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported

**Skills / Experience**

**Essential**:

- Experience of working in a customer focused environment.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with databases.
- Microsoft office including Word and Excel.
- Demonstrate the Guinness Behaviours.

**Essential Qualifications**
- Educated to NVQ II or equivalent GCSEs.

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