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Healthcare Administrator

7 months ago

Norwich, United Kingdom Newmedica Full time

**Fixed-Term Healthcare Administrator**

Newmedica is one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change people’s lives through better sight and eye health, making a positive difference for our patients, their families and friends. We care for more than 225,000 NHS and private patients a year in over 26 locations and we’re growing.

**Role Overview**:
We are looking for a new Healthcare Administrator to join our Norwich site. This will a part-time role of **24 hours per week**, including weekends on a rota basis.

As a Healthcare Administrator you would be responsible for ensuring that patient appointments are fully utilised and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data, including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up-to-date. Our Administrators are also the central point of contact for all telephone queries from both patients and clinic staff. Our Administrator will have a friendly and accessible personal manner, and be able to deliver an effective administrative service to the clinic. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency.

**Why should you join Newmedica Norwich?**

Newmedica Norwich is one our newer services in the Newmedica family, having only been established since November 2021. Our purpose-built eye health clinic and surgical centre provides the latest eye health service to our growing patient population. To find out more about us, please visit our website here.

**What are we offering you?**
- A competitive salary of £13,800, 6-month fixed-term contract
- 25 days annual leave, plus bank holidays.
- A company pension scheme.
- Excellent transport links.
- Access to a company-funded local gym membership.
- Company-funded staff events in both the Summer and at Christmas.
- Monthly food orders placed to provide breakfasts and lunch for staff as part of our “staff snack station” initiative.
- Free eye tests and vouchers for glasses of up to £129 every 2 years.
- A free 24/7 GP consultation and counselling service.
- Additional benefits, including: enhanced sick leave and a lift share scheme.
- An environment where your learning and development is supported through a range of various learning tools, CPD study days and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients.
- A bright, spacious and modern working environment, built to the highest standards.

**What skills & experience do I need for the role?**
- Proven customer service skills with a passion for customer care.
- A team player who is happy to jump in and support others when needed.
- Proven high standards of administration, including the ability to follow processes.
- Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn.
- Exceptional administrator who can understand and deliver within a complex working environment.
- Good organisation skills and the ability to multi-task and prioritise own work without supervision.
- Outstanding telephone manner with the ability to adapt approach to different situations.
- Excellent verbal and written communication skills.
- Comfortable making a significant contribution in a small team.
- Able to balance working independently with appropriate escalation.
- Enjoys the routine and rhythm of a process driven environment.
- Seeks continuous professional development.
- Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin._