Customer Service Advisor

2 weeks ago


Chester, United Kingdom Page Personnel - UK Full time

Monday - Friday role
- Excellent Chester based business

**About Our Client**:
This position is based within a forward thinking business who have clients and customers based up and down the UK. Your role will be to support and link clients to customers and vice versa. If you enjoy speaking to people and helping small business owners with day to day needs then this could be a great match for you

As a client customer service and sales advisor you'll be a skilled communicator, primarily engaging through telephone and digital channels to address inquiries, process orders, and promote additional offerings. The cornerstone of this role lies in fostering robust partnerships with our customers, driven by a commitment to exceptional customer service.

Day to day you'll be involved in:
Maintain a proactive schedule of communication with clients and customers and process their orders.

Promote strategic brands within the portfolio to ensure our clients can offer an appealing product range.

Drive utilization of our online ordering platform and provide assistance for efficient usage.

Skillfully manage incoming calls and digital communications from clients, colleagues, and suppliers.

Present a professional, amiable, and supportive interface for all external contacts.

Execute critical tasks integral to the supply service, including time-sensitive activities such as order/line failures, EDI rejections, and stock management.

Demonstrate adaptability by assisting in other department tasks as needed.

**The Successful Applicant**:
This role doesn't require like for like experience but the employer would like to see the following skills gained / demonstrated so far in other employment:

- Maintain positively, even in challenging situations.
- Display excellent punctuality.
- Demonstrate effective communication skills, commanding the respect of peers.
- Proactively seek opportunities to offer support in advance.
- Exhibit a polite and confident telephone manner, adhering to the principle of treating others as you wish to be treated.
- Embrace a customer-centric approach, going the extra mile for clients, colleagues, and the team.
- Exhibit resourcefulness by adopting a solution-oriented attitude when faced with challenges.
- Possess tenacity to see projects through to completion.
- Proficient in using Excel.

**What's on Offer**:
This role will offer:

- Exciting first step into an office based role
- Training, coaching and support - not just in the beginning but throughout your employment
- Monday - Friday working environment
- Stunning offices with lovely views
- Modern facilities on site
- 21,000 salary
- Holidays, Pension
- This role is a contract role and will be on the company's payroll - not a weekly zero hour contact type
- Start immediately
- Contact
- Katy Bevan
- Quote job ref
- JN-082023-6157729
- Phone number
- +44 2078 312000



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