Customer Service Advisor Apprenticeship

4 weeks ago

Chester, United Kingdom Swansway Peugeot Chester Full time

**Customer Service Advisor Apprentice**

**The Role of a Customer Service Advisor**:
As a Customer Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:

- Interpreting customer concerns and liaising with technicians
- Booking vehicle services
- Using appropriate technology to meet the customer’s needs
- Liaising with customers about any additional work required
- Handling customer requests and complaints
- Estimating time and costs of repairs
- Tracking the vehicle through the workshop

**Working Week**:
A typical working week could be 40 hours Monday to Friday 8.30am - 5.30pm. However, each of our Dealers will have different requirements.

All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to 'off-the-job' training. You will learn more about the working hours during the recruitment process.

**Your Development and Future Prospects**:
The Programme typically lasts for 14 months and you’ll achieve a nationally recognised qualification.

Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches, as well as Virtual Classroom sessions and E-Learning modules.

Your development is supported throughout your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding Dealer Network to progress and move into new roles once you’ve successfully completed the programme.
- Qualification: _Level 2 Customer Service Advisor
- Duration: _14 months
- Salary: _Our employers determine the level of pay our learners receive. All employers are required to pay, at least, The National Minimum Wage of £5.28 per hour.

**Desired skills and qualities**:

- Willingness to learn
- Communication and teamworking skills
- Personal responsibility and career ownership
- Problem-solving skills
- Organisational skills
- Motivation for the role/automotive and engineering interest

**Entry requirements**:
Age: 16+

Qualifications: GCSE (or equivalent) Level 4 plus in Maths and English

Predicted grades are accepted

Equivalent grades include:

- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)

**Job Types**: Full-time, Apprenticeship

**Salary**: £5.28 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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