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Implementation Consultant

5 months ago

Remote, United Kingdom Uberall Full time

**Help us bring people and businesses together**

Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.

**The Past, Present & Future**

**The Past**: Uberall was founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment.

**The Present**: We're on a mission **to empower businesses to thrive locally**, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion.

**The Future**:We're a growing company with a bright future, and our journey to become the global leader in location marketing is well underway. We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We're looking for talented and passionate people (like you \uD83D\uDC4B) to join us on our journey.

**You and us**

We are approaching 400 Uberallers, with 50+ different nationalities, who live and breathe our three core values:
\uD83C\uDF35 GROW TOGETHER
- DEMONSTRATE PASSION & PERFORMANCE

✊ BE BOLD & DRIVE CHANGE

As an Implementation Consultant (M/F/d) at Uberall, you will play a vital role in ensuring the successful onboarding and implementation of our location management and marketing solutions for our clients.

You will collaborate closely with the Sales, Customer Success, and Product teams to understand client requirements and translate them into actionable implementation plans.

Your technical product expertise and exceptional communication skills will enable you to guide clients through the entire implementation process, from initial setup to transitioning to post-implementation support.

**Your Responsibilities**:

- Own the progression, prioritisation and management of multiple implementations with different components and sizes running at the same time.
- Collaborate with the Sales and Customer Success teams to understand client requirements and goals.
- Develop and document implementation plans, including timelines, deliverables, and resource requirements.
- Coordinate with internal teams to ensure seamless delivery of implementation projects and become an Uberall Product expert
- Conduct client training sessions and provide comprehensive product demonstrations
- Advise and assist clients with data ingestion, API configuration, and troubleshooting technical issues.
- Ensure seamless transitions to our ongoing Technical Support team.
- Proactively identify opportunities for process improvement and contribute to the enhancement of team implementation methodologies.
- Stay up-to-date with industry trends and emerging technologies related to location marketing and digital advertising.

**Your profile**:

- You speak at least English and German fluently and have excellent oral and written communication skills in both languages.
- You have excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
- You have a minimum of 2 years of customer onboarding, implementation, or project management experience at a B2B software company, preferably in the areas of digital marketing, e-commerce, or IT.
- You have strong organizational skills with the ability to handle multiple projects simultaneously.
- You are proactive and self-motivated with a customer-centric mindset.
- You have exceptional problem-solving and troubleshooting skills.
- You are tech-savvy (knowledge of backend & API) and have experience with large datasets (Excel, SQL) and reporting tools (JIRA, Salesforce)
- If you have experience with Google Business Profile or Facebook Business Manager, that´s a plus.

**What we offer**:
\uD83D\uDC9C **A mission with meaning and purpose** At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world.

\uD83D\uDE01 **A truly human culture** We’re famous for our culture. Uberallers live by our values of mutual respect and boldness. We’re open, collaborative risk-takers with a whole lot of passion and grit.

\uD83E\uDD38\uD83C\uDFFD‍ ️** Flexibility** **to** **fit** **your** **lifestyle** Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, Barcelona, Detroit, and London. We also offer co-working access in Montreal, Paris, LA and San Diego. Prefer to work remotely? Fine by us Bonus points if we meet your pets in a video call. If working