Store Implementation Tech Coordinator

2 weeks ago


Remote, United Kingdom Specsavers Full time

**[salary]**

We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.

**Competitive salary with an excellent bonus plan**

We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.

For over three decades our purpose hasn’t changed: we are here to make a positive difference to the lives of all. Through the exceptional products, services and value we offer, we are proud of how far we’ve come as a business, now we want to see you grow with us.

**_ This role is home based but will need to be able to travel to areas around the North UK region to support our retail stores._**

**Your purpose**

You will join our Store Implementation Team and, working closely with store partners and Business Development Managers, you’ll provide an IT operational, infrastructure deployment coordination and consultancy service. You will work alongside other delivery departments, to deliver design recommendations, delivery and support of IT infrastructure within the retail stores. You will be a passionate, with extensive experience in coordinating and/or project managing technical infrastructure projects in a landscape that is continually changing and challenging (and if you’ve got experience in a retail environment - even better)

**Your role**
- Coordinating the implementation of new systems within the stores, including infrastructure capacity, capability, compatibility, and resiliency
- Compiling detailed bill of materials based on surveys of sites and scope agreement meetings, and providing sign off and satisfaction documentation
- Attending post implementation reviews to identify continual improvement actions, while recommending solutions to improve resilience and robustness of infrastructure
- Documenting IT support requirements and processes and providing guidance on IT policy, risk and best practices to Store Partners
- Coordinating where necessary to ensure that infrastructure is adequately supported and operational

**What you’ll bring**
- Customer service and stakeholder management - you’ll find it easy to challenge requests and manage expectations in an appropriate and supportive manner
- Experience in project management / coordination - you’ll thrive as an independent contributor, looking after your region and meeting tight deadlines to deliver results
- Prior experience in a technical support environment (understanding networking concepts and protocols e.g., LAN, WLAN, TCP/IP, etc) with proven troubleshooting skills

And it’s a bonus if you have knowledge and experience of ITIL, Cisco, and Linux

Happy to talk about flexible working



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