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Implementation Consultant

4 months ago

Remote, United Kingdom Zorba Consulting Ltd Full time

Implementation Consultant with a Software, SaaS or Technology industry background required to join Customer Success function of this exciting SaaS provider.

Their Implementation Consultant’s take charge of guiding new clients of their system from Point of Sale, through system set-up and then go-live. This will include taking the lead or assisting on:

- System configuration and data implementation
- System training and orientation
- Relationship Management and Project Activities

**Experience required**
- You will have worked in a support, onboarding or consultative role directly facing clients for at least 18 months, preferably in a Technology or Software-related industry in a Software Implementation Consultant role.
- You are comfortable working in a time-bound environment, where you will have to adapt your schedule quickly to pick up on new client requirements and demands.
- You are confident with technology and adept in picking up new systems, software and associated terminology.
- You are a confident Microsoft Office user, particularly with Excel.
- Excellent communication skills, able to work independently and as part of a team
- Strong organisation; working across multiple projects with concurrent deadlines, your time management is exemplary and you always deliver work in a timely fashion.

**Desirable Requirements**
- Project Management expertise or qualifications.
- Experience of preparing for and running training sessions (whether internally for staff or externally for clients).
- Additional language skills and confidence with using these professionally.
- HR sector knowledge/interest or CIPD qualification.

Further details around salary and benefits for Implementation Consultant are;
- Salary - £32,000-£37,000.
- Remote WFH or Flexible/Hybrid working (London) - need to be UK based so can attend company events, head office in London
- 25 days holiday (rising based on experience), plus bank holidays & birthday day off.
- Working from home allowance of £250.
- Cycle & Tech loan schemes.
- Matched 4% pension scheme.
- Regular social events and company get togethers.

**Job Types**: Full-time, Permanent

**Salary**: Up to £37,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Application question(s):

- Have you implemented Software Solutions for customers as your role or part of your role?
- Have you worked in a SaaS / Software provider?
- Are you able to get to central London from time to time?

**Experience**:

- Software Implementation: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Remote

Reference ID: ZC3985B