Implementation Consultant

2 weeks ago


Remote, United Kingdom Sphera Solutions Full time

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

Sphera is a portfolio company of Blackstone, a U.S.based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around 1000 Spherions around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

This is a great opportunity within the Sphera Services and Delivery team, who are on the front line of the commitment to Sphera clients, in terms of working to exceed their expectations. Through effective implementation of our software solutions, and by developing positive working relationships with client personnel and colleagues, this is a fun and rewarding role.

Key Tasks & Responsibilities:
- Organize workshops liaising with clients to understand their requirements and how they are best mapped to the Software Solution, while setting appropriate expectations- Produce solution design and corresponding documentation- Map requirements for Management and Analytical reports and dashboards- QA/Review work of other team members- Lead customer solution demonstrations- Provide support and assistance during Customer testing and go live- Provide issue management and resolution- Develop customer training material and technical documentation- Deliver onsite and remote training courses- Support Project Management in planning, scoping, estimating, and expectation setting along with ongoing coordination and communication both internally and externally- Leading business analysis and solution design processes- Reviewing prospective client requirements for formal estimation and solution proposals

Knowledge and experience in the following areas is required:
- 3+ years consulting experience in a client-facing, software delivery environment- Experience identifying assumptions, constraints, dependencies, and risks on software delivery projects- Experience in delivering multiple global projects- Experience configuring software to meet client requirements- Experience working with agile and waterfall methodologies- Experience working in an environment where time management and tracking was required- Excellent written and verbal communication skills, along with strong presentation skills- Ability to work with remote teams- Willingness to travel to client sites, including international travel- Willing to be flexible in working arrangements around projects

Preferred:
- 3+ years consulting experience and knowledge of Environmental, Health & Safety and/or Quality Management Systems is considered an asset

**Education**:
- Completed post-secondary education in a related field or equivalent years of relevant work experience

Sphera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.



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