Quality Assurance Officer

5 months ago

Leyland, United Kingdom Talent Sphere Ltd Full time

We are looking for a meticulous, organised and driven individual with experience completing quality assurance monitoring as well as analysing data. Does this sound like you?

**The Company**:
We are excited to offer you an opportunity to work for an FCA regulated insurance broker, based in the Greater Preston area, who are looking to drive excellence.

Be a part of expanding business, where you can undertake new challenges, and surround yourself with people who are passionate, committed and driven to succeed.

**We offer additional benefits**:

- 33 days leave plus an extra day off on your birthday
- Company pension
- Income protection
- Medicash healthcare plan
- Death in service
- Hybrid working (after probation)
- Team events and socials
- A friendly and supportive team environment
- Free on-site secure parking
- Free tea/coffee

**Main Responsibilities**:

- Successfully complete quality assurance tasks including control testing.
- Meticulous in approach to all tasks ensuring accuracy of data and all communication.
- Establish strong relationships with internal stakeholders to enable the raising of any recommendations for business process improvements identified through the monitoring outcomes with associated rationale.
- Champion best practice across various departments by supporting with post implementation review and evaluation of results.
- Ability to effectively challenge existing processes and, identify any potential training needs, emerging trends and systemic reoccurring breaches of policies and procedures and escalating as appropriate.
- Strong written and verbal communication enabling succinct and clear monitoring and observation reports.
- Support with maintaining monitoring logs.
- Support with managing all external stakeholders.
- Challenge the monitoring process and suggest where appropriate any improvements.
- Provide effective support to the Risk and Compliance Manager to ensure the business complies with all Data Protection and GDPR processes.
- To be responsible for ensuring adherence to organisational policies and procedures in the discharging of principal accountabilities and functions.

To be responsible for adhering to FCA Individual Conduct Rules escalating concerns as appropriate
- Strong critical thinking and analytical skills
- Excellent communication skills (both written and verbal)
- Strong completer finisher skills
- Highly organised with the ability to manage own time
- Must be flexible and have a ‘can do’ attitude
- Experience working in a FCA regulated firm
- Be able to prioritise workload and schedule efficiently
- Must be able to cope with the fast-paced environment
- Must be able to absorb knowledge and learn about the business
- Attention to detail - with the ability to ensure 100% accuracy
- Intermediate / Advanced Excel — With the ability to analyse data
- Well-developed, cross-functional collaboration skills — to work effectively with different established departments
- Strong communication skills — highly developed written and verbal communication with the ability to objectively stay focused
- Fast learner — able to absorb and utilise new information quickly.
- The ability to multi-task
- A methodical and logical approach - ability to identify and prioritise critical risks first

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £27,500.00-£35,000.00 per year

Expected hours: No less than 30 per week

Schedule:

- Monday to Friday

Application question(s):

- Do you have intermediate to advanced Microsoft Excel skills?

Work Location: Hybrid remote in Leyland

Reference ID: IBGQAO

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