Accreditation and Onboarding Officer
3 weeks ago
Due to continued growth, we are looking to expand our central support team.
Do you have the following qualities - if so, we would love to hear from you
- High attention to detail
- Understanding of risk management process.
- Analytical and inquisitive
- Data fluent, interpretation and manipulation
- Stakeholder management skills
The successful post holder will maintain the highest standards during our applicant member process across three consumer protection schemes within the home improvement sector and ensure the Senior Leadership Team are kept up to date on applicant screening and evaluation and highlight any identified concerns throughout the accreditation process.
The Accreditation and Onboarding Officer role will work within the wider Compliance Team and have interactions with the wider business including Business Development, Membership, Finance and Customer Service.
The primary duties are to accredit evidence supplied by prospective member applicants against a certified agreed process, complete further investigation on the business using various electronic sources. The post holder will co-ordinate the Accreditation weekly meeting, analyse performance, provide detailed information for escalations to SLT. The postholder will work with business development and our membership team to smoothly transition prospective members through an extensive process including financial checks, contractual and policy reviews, and research into applicants. A successful post holder will need to be able to adapt their method of communication according to the applicant to achieve success.
We offer additional benefits:
- 33 days leave plus a day off on your birthday
- An additional monthly paid company net profit bonus - (average additional earning between £3K - £4K for FTE)
- Company pension
- Death in Service insurance
- Free on-site secure parking
- On-site cafeteria
- Free tea/coffee
**Experience and Skills Required**
- The ability to analyse & interpret data
- Problem-solving skills - You'll have to make decisions on the information available, which isn’t always in black & white
- The ability to plan work and meet deadlines
- Consumer Rights knowledge advantageous
- Highly developed communication skills - written and verbal
- Organisation Skills - You should be organised in your approach, with the ability to assess what the priorities are and manage your time accordingly
- A methodical and logical approach
- Confident personality
- Please note you must live within a 40 minute commute of our offices in Leyland, Lancashire
**Who We Are**
QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector. Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors. The schemes provide protection to consumers using members and credibility to the installer members (helping them win more customers). The schemes’ ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.
The three schemes currently serviced by QA Scheme Support Services are:
The schemes’ vision is to transform consumer protection within the home improvement sector. Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards. The values of the organisation and of the schemes are honesty, integrity, and fairness at all times.
**PLEASE NOTE THAT THE SALARY QUOTED FOR THIS ROLE INCLUDES THE AVERAGE MONTHLY BONUS PAID TO EMPLOYEES IN THIS ROLE IN THE PAST 12 MONTHS**
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£30,000.00 per year
**Benefits**:
- Additional leave
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- This job role requires you to have the ability to analyse & interpret data. Please describe the experience which you believe relevant to this role.
- Do you currently live within a 40 minute commute of Leyland in Lancashire?
Work Location: Hybrid remote in Leyland, Lancashire
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