Passenger Services Host

4 weeks ago

Hounslow, United Kingdom Skybreak Full time

**Passenger Services Host**

Skybreak is a long-established family-owned company with more than 30 years’ experience in the Aviation and Travel industry. We are passionate about travel and pride ourselves on enhancing the airport passenger experience.

We have digitally developed our business and are currently looking to recruit colleagues to join our skilled on Airport Team based at London Heathrow Airport, who are working in support of our 'Remote Passenger Services' hub. If you are passionate about people and travel and are a driven, team player looking to work in an environment where you can make a difference as part of our developing Heathrow team, then we would love to work with you.

**Responsibilities**
- Identifying and prioritising support for passengers that have missed their flight
- Provide high levels of customer service at all times
- Dealing with customers face-to-face, via call, videocall and live chat
- Liaising with working partners on airport including, handling agents, airlines and airport terminal teams
- Booking all travel products including flights, hotels, ground transportation, visas and travel documentation
- Meeting company targets and earning generous commission

**Skills Required**:

- Previous experience in the travel and tourism sector/geographical knowledge
- Customer Service and Networking experience
- Previous Airline/Aviation experience (beneficial but not essential)
- Languages (beneficial but not essential)

**Key Qualities**
- Team player
- Self-motivated and confident, with an outgoing personality
- Able to work in a fast paced environment
- Problem solver, likes to find solutions
- Takes ownership, with a desire to make a difference
- Maturity and a professional attitude

We are keen to develop our people to maximise their full potential. So if you demonstrate a specific skillset and/or way of working, where possible we will look to position you within the team where you are most able and motivated to progress.

This position attracts commission and there is a minimum guaranteed commission threshold.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-37.5 per week

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking

Supplemental pay types:

- Commission pay

COVID-19 considerations:
We remain up to date with covid requirements in order to provide a safe working environment, in accordance with Government guidelines

Work Location: In person

Reference ID: PSAHOST

  • Passenger Services Host

    1 month ago

    Hounslow, United Kingdom Skybreak Full time

    **Passenger Services Host** Skybreak is a long-established family-owned company with more than 30 years’ experience in the Aviation and Travel industry. We are passionate about travel and pride ourselves on enhancing the airport passenger experience. We have digitally developed our business and are currently looking to recruit colleagues to join our...

  • Passenger Services Host

    4 days ago

    Hounslow, United Kingdom Skybreak Full time

    **Passenger Services Host** Skybreak is a long-established family-owned company with more than 30 years’ experience in the Aviation and Travel industry. We are passionate about travel and pride ourselves on enhancing the airport passenger experience. We have digitally developed our business and are currently looking to recruit colleagues to join our...

  • Passenger Service Agent Shifts

    2 weeks ago

    Hounslow, United Kingdom Heathrow Personnel Ltd Full time

    **We are recruiting for a full time Passenger Service Agent to join a well established Airline at Heathrow Airport, to make sure passengers and their luggage board the plane with a passion for customer services. This is a two year fixed term contract with opportunity to become permanent.** **Daily duties will include**: - Checking in passengers - ensuring...

  • Passenger Service Agent

    3 weeks ago

    Hounslow, United Kingdom Irlam Associates Full time

    Irlam Associates are excited to be recruiting for Passenger Service Agents at Heathrow Airport! Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you: -...

  • Passenger Service Agent

    2 weeks ago

    Hounslow, United Kingdom Irlam Associates Full time

    Job description Irlam Associates are excited to be recruiting for Passenger Service Agents at Heathrow Airport! Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal...

  • Passenger Service Agent

    2 months ago

    Hounslow, United Kingdom Cobalt Full time

    **Passenger Service Agent** **London Heathrow Airport** ** EXCITING OPPORTUNITIES TO WORK WITH SOME OF THE WORLD’S MOST PRESTIGIOUS AIRLINES ** Cobalt Ground Solutions is a successful ground handling services company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and...

  • Passenger Service Agent

    1 week ago

    Hounslow, Greater London, United Kingdom Cobalt Full time

    Passenger Service AgentLondon Heathrow Airport EXCITING OPPORTUNITIES TO WORK WITH SOME OF THE WORLD'S MOST PRESTIGIOUS AIRLINES Cobalt Ground Solutions is a successful ground handling services company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism...

  • Passenger Service Agent

    1 week ago

    Hounslow, Greater London, United Kingdom Irlam Associates Full time

    Irlam Associates are excited to be recruiting for Passenger Service Agents at Heathrow AirportAre you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you:Working...

  • Passenger Service Agent

    3 weeks ago

    Hounslow, United Kingdom ASC Handling Full time

    **Passenger Services Agent** **Based at**: Heathrow Airport - Terminal 4 **About the Company**: ASC Handling Limited is a well-established ground handling company based at London Heathrow Airport and we currently provide ground handling services to 13 different airlines. We are a fast and innovative handling company, and our aim is to offer a quality...

  • Passenger Service Agent

    3 weeks ago

    Hounslow, United Kingdom ASC Handling Full time

    **Passenger Services Agent** **Based at**: Heathrow Airport - Terminal 4 **About the Company**: ASC Handling Limited is a well-established ground handling company based at London Heathrow Airport and we currently provide ground handling services to 13 different airlines. We are a fast and innovative handling company, and our aim is to offer a quality...

  • Passenger Service Agent

    3 weeks ago

    Hounslow, United Kingdom ASC Handling Full time

    **Passenger Services Agent** **Based at**: Heathrow Airport - Terminal 4 **About the Company**: ASC Handling Limited is a well-established ground handling company based at London Heathrow Airport and we currently provide ground handling services to 13 different airlines. We are a fast and innovative handling company, and our aim is to offer a quality...

  • Passenger Assisted Services Apprentice

    3 weeks ago

    Hounslow, United Kingdom Wilson James Full time

    Ready to take off in your aviation career journey? Join the skies with our dynamic Customer Service Apprenticeship Program with Wilson James and Team Heathrow. Join us as a Passenger Assisted Services Apprentice. We are actively seeking enthusiastic individuals to join our busy team as a Passenger Assisted Services Apprentice working at Heathrow Airport....

  • Passenger Service Agent

    1 month ago

    Hounslow, United Kingdom ASC Handling Full time

    **Passenger Services Agent** **Based at**: Heathrow Airport - Terminal 4 **About the Company**: ASC Handling Limited is a well-established ground handling company based at London Heathrow Airport and we currently provide ground handling services to 13 different airlines. We are a fast and innovative handling company, and our aim is to offer a quality...

  • Passenger Service Agent

    2 weeks ago

    Hounslow, United Kingdom ASC Handling Full time

    **Passenger Services Agent** **Based at**: Heathrow Airport - Terminal 4 **About the Company**: ASC Handling Limited is a well-established ground handling company based at London Heathrow Airport and we currently provide ground handling services to 13 different airlines. We are a fast and innovative handling company, and our aim is to offer a quality...

  • Passenger Service Agent

    4 weeks ago

    Hounslow, United Kingdom ASC Handling Full time

    **Passenger Services Agent** **Based at**: Heathrow Airport - Terminal 4 **About the Company**: ASC Handling Limited is a well-established ground handling company based at London Heathrow Airport and we currently provide ground handling services to 13 different airlines. We are a fast and innovative handling company, and our aim is to offer a quality...

  • Passenger Ambassador

    3 weeks ago

    Hounslow, United Kingdom Careers Site Full time

    Reach are seeking friendly and customer focused team members to join their team of Passenger Ambassadors across Heathrow to drive brand awareness and sales of their products. If you can bring the passion for sales and have the enthusiasm to succeed, we can offer you the opportunity to develop your career in an engaging and rewarding environment, where no...

  • Lounge Host/hostess

    2 weeks ago

    Hounslow, United Kingdom Qantas Premium Lounge London Full time

    Ideally with at least three years’ experience in a luxury hospitality environment or ex-cabin crew with impeccable presentation and a warm friendly smile that will set you apart. Our lounge hosts are the face of our lounge they represent both Accor and Qantas to our passengers by giving a friendly welcome at the reception desk of our premium lounge in...

  • Passenger Service Agent Portuguese or Spanish

    2 weeks ago

    Hounslow, United Kingdom Red Sky Personnel Ltd Full time

    **Responsibilities**: - Responsible for the smooth running of the daily operation within Passenger Services Passenger Services, check-in, boarding, transfer, off jetty boarding, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance...

  • Lounge Host/hostess Receptionist

    2 weeks ago

    Hounslow, United Kingdom Qantas Premium Lounge London Full time

    Ideally with at least three years’ experience in a luxury hospitality environment or ex-cabin crew with impeccable presentation and a warm friendly smile that will set you apart. Our lounge hosts are the face of our lounge they represent both Accor and Qantas to our passengers by giving a friendly welcome at the reception desk of our premium lounge in...

  • Lounge Host/hostess Receptionist

    1 week ago

    Hounslow, Greater London, United Kingdom Qantas Premium Lounge London Full time

    Ideally with at least three years' experience in a luxury hospitality environment or ex-cabin crew with impeccable presentation and a warm friendly smile that will set you apart.Our lounge hosts are the face of our lounge they represent both Accor and Qantas to our passengers by giving a friendly welcome at the reception desk of our premium lounge in...