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Passenger Services Host

4 months ago

Hounslow, United Kingdom Skybreak Full time

**Passenger Services Host**

Skybreak is a long-established family-owned company with more than 30 years’ experience in the Aviation and Travel industry. We are passionate about travel and pride ourselves on enhancing the airport passenger experience.

We have digitally developed our business and are currently looking to recruit colleagues to join our skilled on Airport Team based at London Heathrow Airport, who are working in support of our 'Remote Passenger Services' hub. If you are passionate about people and travel and are a driven, team player looking to work in an environment where you can make a difference as part of our developing Heathrow team, then we would love to work with you.

**Responsibilities**
- Identifying and prioritising support for passengers that have missed their flight
- Provide high levels of customer service at all times
- Dealing with customers face-to-face, via call, videocall and live chat
- Liaising with working partners on airport including, handling agents, airlines and airport terminal teams
- Booking all travel products including flights, hotels, ground transportation, visas and travel documentation
- Meeting company targets and earning generous commission

**Skills Required**:

- Previous experience in the travel and tourism sector/geographical knowledge
- Customer Service and Networking experience
- Previous Airline/Aviation experience (beneficial but not essential)
- Languages (beneficial but not essential)

**Key Qualities**
- Team player
- Self-motivated and confident, with an outgoing personality
- Able to work in a fast paced environment
- Adaptable and enjoys variety
- Takes ownership, with a desire to make a difference
- Maturity and a professional attitude

We are keen to develop our people to maximise their full potential. So if you demonstrate a specific skillset and/or way of working, where possible we will look to position you within the team where you are most able and motivated to progress.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-37.5 per week

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking

Supplemental pay types:

- Commission pay

COVID-19 considerations:
We remain up to date with covid requirements in order to provide a safe working environment, in accordance with Government guidelines

Work Location: In person

Reference ID: PSAHOST