Passenger Service Agent
4 months ago
Irlam Associates are excited to be recruiting for Passenger Service Agents at Heathrow Airport
Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you:
- Working as a member of the Assistance Team, you will be responsible for delivering customer service excellence to every passenger requiring support, passengers with hidden disabilities or those requiring assistance due to mobility restrictions.
**What’s on offer**:
- Rate of Pay: £12.21 per hour (plus Holiday)
- Hours: 20 hours per week
- Shift pattern: 4 ON / 2 OFF
- 2 x Early & 2 x Late, 2 x OFF (Any 5 hours between 3.30am until 11.30pm, depending on client requirement)
- Weekly pay (every Friday)
- Overtime opportunities
Greet passengers and provide excellent customer service throughout their journey
Checking in of Passenger and Baggage for their respective flights.
Assist passengers with check-in, ticketing, and boarding processes
Asking Security questions
Offering and provide assistance to customers, including those with special needs.
Checking Passport and Visa Documentation
Positive reconciliation of Passengers at Boarding Gates
Making Boarding and Passenger Announcements
Boarding and disembarkation of passengers
Handle baggage and ensure proper tagging and handling
Provide information on flight schedules, delays, and gate changes
Assist passengers with special needs or requests
Coordinate with other airport personnel to ensure smooth operations
Comply with CAA regulations.
Comply with Airport Authority Byelaws
Comply with Health and Safety at Work act.
To undertake any other duties as required by management, commensurate with the grade of the post.
Promote at all times the Vision, Mission, Values of dnata.
Great work ethic
Excellent communication skills.
Strong Customer Service
Self-motivated and willing to work using own initiative.
To multitask and remain calm under pressure.
Previous airport experience is an advantage but not essential.
Time management: Ability to prioritize tasks and work efficiently in a fast-paced environment.
Analytical skills: Ability to analyze situations and make quick decisions based on available information
Excellent communication skills: Clear and effective verbal and written communication with passengers and team members
Customer service orientation: Ability to provide exceptional service and handle difficult situations with professionalism and empathy
Attention to detail: Thoroughness in completing tasks accurately and following procedures
**IMPORTANT NOTE : CANDIDATE SHOULD HAVE LIVED / STAYED IN THE COUNTRY FOR A MINIMUM OF 5 YEARS.**
**Job Types**: Full-time, Part-time
**Salary**: £12.21 per hour
Expected hours: 3.30 - 23.30 per week
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Day shift
- Night shift
Application question(s):
- How long have you been living in the UK?
- How many jobs have you had in the last 5 years?
Ability to Commute:
- Hounslow (required)
Ability to Relocate:
- Hounslow: Relocate before starting work (required)
Work Location: In person
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