Customer Services Agent

4 weeks ago


Hounslow, United Kingdom Careers Site Full time

Wilson James are currently seeking Customer Services Agents (Buggy Drivers) to join them at Heathrow Airport.

Working as a member of the Assistance Team, you will be responsible for delivering customer service excellence to every passenger requiring support (PRS), passengers with hidden disabilities or those requiring assistance due to mobility restrictions. You will provide assistance to passengers requiring support from the aircraft seat through the terminal building and to their onward travel and from the terminal building to the aircraft seat.

As a Customer Service Agent, you will play a pivotal role in supporting the airport operation and will be responsible for ensuring a positive experience for all passengers between the terminal and the aircraft.

You will be part of their Buggy Driver team and utilise company equipment as supplied and will be trained to fultill this role.

Main Duties:

- Assist special assistance passengers through the terminal to and from the aircraft and assist with the transfer into their seat or wheelchair through safe manual handling techniques.
- Being professional, polite and courteous at all times.
- Perform Customer Service Agent (CSA) duties as directed by Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/ caddy as depicted by their categorisation.
- Provide assistance with the PRS baggage.
- Complete the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
- Ensure that wheelchairs and buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress by use of IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
- Any additional reasonable duties, as assigned by operational management.



  • Hounslow, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Agent - Generic Aviation Recruitment Network Limited is a supplier of airport recruitment solutions to companies operating in and out of UK airports. We are looking to build our database of experienced personnel and we are actively looking for experienced Customer Service Agents at Heathrow Airport (TW6 1EW) for...


  • Hounslow, United Kingdom Careers Site Full time

    Wilson James are currently seeking Customer Services Agents to join them at Heathrow Airport. Working as a member of the Assistance Team, you will be responsible for delivering customer service excellence to every passenger requiring support (PRS), passengers with hidden disabilities or those requiring assistance due to mobility restrictions. You will...

  • Cargo Agent

    1 month ago


    Hounslow, United Kingdom Prodrive Personnel Full time

    **Cargo Agent - Customer Engagement Agent** **MUST HAVE**_ **In-depth knowledge of operational processes - imports / exports (essential)!**_ Location: Heathrow Airport - Cargo terminal Shift pattern: must be flexible to work days and nights. Initial will be Monday to Friday 09:00 to 17:30 and change to 4 on / 4 off following training (depending on...

  • Customer Service

    3 hours ago


    Hounslow, United Kingdom Freightserve Full time

    Freightserve recruitment are looking for a Customer Service / Sales Agent for a Niche sector Freight company based in the Heathrow area. Customer Service / Sales personwho strive to deliver high quality outcomes and is looking for a new opportunity, with a view to grow in a company. The operations staff control shipments from door to door during import and...


  • Hounslow, United Kingdom Optime Group Full time

    Aviation recruitment experts Optime are on the lookout for talented Airport Customer Service Agents to join their industry-leading Heathrow team and ensure that passengers receive the highest quality of care, security, and assistance during their travels. This is a unique opportunity to work in a fast-paced, dynamic environment in one of the most exciting...

  • Customer Care Agent

    4 weeks ago


    Hounslow, United Kingdom Wilson James Full time

    Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you: - **We are currently looking for Customer Care Agents to join us at Heathrow Airport.** Working as a...

  • Warehouse Agents

    1 month ago


    Hounslow, United Kingdom Worldwide Flight Services Full time

    Job Title**:Warehouse cargo Agent** Responsible to: Operations Manager Division / Line of Business: Cargo - Warehouse Location: BBS **MAIN JOB OBJECTIVE** The Warehouse Agent objectives are to ensure we provide a service that meets all our customer requirements, whilst following all security and safety regulations. Working in a time sensitive...

  • Office Agent

    1 month ago


    Hounslow, United Kingdom Worldwide Flight Services Full time

    Job Title: Office Cargo Agent Responsible to: Operations Manager Division / Line of Business: Cargo Location: BBS **MAIN JOB OBJECTIVE** The Office Cargo Agent objectives are to ensure we are engaging with our customers, understanding their requirements and meeting all the deadlines. The person must have effective communication skills and be able to...


  • Hounslow, United Kingdom Qatar Duty Free Full time

    Description About the role: The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of...


  • Hounslow, United Kingdom Wilson James Full time

    Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you: - **We are currently looking for Customer Service Agents to join us at Heathrow Airport.** Working as...


  • Hounslow, United Kingdom Heathrow Personnel Ltd Full time

    **We are recruiting for a full time Passenger Service Agent to join a well established Airline at Heathrow Airport, to make sure passengers and their luggage board the plane with a passion for customer services. This is a two year fixed term contract with opportunity to become permanent.** **Daily duties will include**: - Checking in passengers - ensuring...


  • Hounslow, United Kingdom Irlam Associates Full time

    Irlam Associates are excited to be recruiting for Passenger Service Agents at Heathrow Airport! Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you: -...

  • Car Rental Agent

    1 month ago


    Hounslow, United Kingdom PRACTICAL CAR & VAN RENTAL Hounslow Full time

    Car & Van rental agent required with experience. Making bookings for customers, issuing rental agreements, check-in check-out of vehicles and general vehicle operations. Driving licence is required. Good communication skills required, happy to work in a team and individually. **Salary**: From £30,000.00 per year Supplemental pay types: - Commission...

  • Rental Agent

    4 weeks ago


    Hounslow, United Kingdom VGC Group Full time

    ** Rental Agent **Location -Osterley** We offer our vehicles for self drive hire to both the private and business sector and recruitingfor a Rental Agent to join the team **RESPONSIBILITIES** **Vehicle preparation - Ensure that vehicles are rented out for hire in a clean and serviceable condition and fit for purpose. - Valet vehicles** (there is a full...

  • Customer Service

    1 day ago


    Hounslow, United Kingdom 24-7 Recruitment Services Full time

    AIR EXPORT CUSTOMER SERVICE - Heathrow Airport, Hounslow24-7 Recruitment is currently on a lookout for Air Export Customer Service for our Freight client based in Heathrow Airport, Hounslow with an immediate start.*Please note a successful candidate will have Customer Service experience*Shift and Pay rate:Monday - Friday08:30-17:30£13.80 per hourJob...


  • Hounslow, United Kingdom Cobalt Full time

    Cobalt Ground Solutions is a successful ground handling services company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow. As part of our continued development, we are recruiting professional and...


  • Hounslow, United Kingdom BioTalent Full time

    BioTalent are partnering with a life science logistics provider who support industry leading pharmaceutical and biotech companies transport critical shipments globally within a temperature-controlled environment at the right time. This is an exclusive opportunity for a Head of Customer Service (Cell & Gene Therapy) to work closely with the sales and...

  • Senior Ramp Agent

    4 weeks ago


    Hounslow, United Kingdom Cobalt Full time

    **Senior Ramp Agent** Salary package - £35,900 (basic plus variable shift pay, and potential attendance bonus) plus Airline concessions following probation period London Heathrow Airport ** EXCITING OPPORTUNITIES TO WORK WITH SOME OF THE WORLD’S MOST PRESTIGIOUS AIRLINES ** Cobalt Ground Solutions is a successful ground handling services company based...

  • Cargo Agent

    4 weeks ago


    Hounslow, United Kingdom Tate Full time

    **Cargo Agent** **2-year FTC,**with the potential to be extended or made permanent **Full-time**: 37.50 hours per week **Division**:Airport department **Location**: Heathrow **Salary**: £23,000 - £26,184 per annum depending on experience. Full UK driver's license **_______________________________** My client is one of the largest international...


  • Hounslow, Greater London, United Kingdom First Call Contract Services Full time

    Are you looking for a new permanent career in the UK's busiest airport? First Call Aviation are recruiting for a Reservation and Ticketing Agent to work at Heathrow Airport. As a Reservation and Ticketing Agent you will play a vital role in providing passengers with support at the airport with: Reservations and Ticketing Issuance, Payments for...