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Passenger Service Agent

4 months ago

Hounslow, United Kingdom ASC Handling Full time

**Passenger Services Agent**

**Based at**: Heathrow Airport - Terminal 4

**About the Company**:
ASC Handling Limited is a well-established ground handling company based at London Heathrow Airport and we currently provide ground handling services to 13 different airlines. We are a fast and innovative handling company, and our aim is to offer a quality service to a very selected number of airlines. We believe that our excellent customer service and the professionalism of our team makes us one of the leading ground handling agents at Heathrow.

**About the Role**:
Duties include:

- Ensure that each passenger from different customer airlines and their baggage is checked in professionally whilst ensuring all relevant security checks are carried out.
- Assist with the Boarding process at the Boarding Gates whilst complying with safety and security procedures.
- Provide a high level of customer service to all passengers of our customer airlines.
- Ensure company & customer procedures and performance targets are met.

An awareness of health and safety and safe working practices is important, although full training is provided.

**Requirements**:

- 5-year checkable employment/education history
- Will be required to complete UK DBS (criminal record check) and overseas criminal record check, if applicable.
- Be prepared and able to work rotating shift patterns (including early and late shifts) over a 7-day working week.
- Be able to start work from 04:15 for early shifts, and finish at 23:30 for late shifts.
- Previous public-facing customer service experience is an advantage, preferably within a challenging environment.
- Excellent communication/interpersonal skills are a must
- Evidence of basic computer skills/systems

**Benefits**:

- Full training given
- Uniform supplied
- Free staff car parking
- Company pension
- Career progression opportunities
- Competitive pay

**Salary**: Full-Time - From £21,667 to £26,000 (depending on experience)

Part-Time: (30 Hours per week) also available (Pro-Rata Salary)

**Job Types**: Full-time, Part-time, Permanent, Fixed term contract, Temp to perm
Part-time hours: 30 per week

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift

Ability to commute/relocate:

- Hounslow: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: DP001