Customer Service Agent
6 days ago
An exciting opportunity has arisen to join my client as a Customer Service Agent.
- **Role and responsibilities**
- Telephone based customer service position
- Taking inbound calls from customers with queries about, or looking to make changes to, their insurance
- Outbound calls will also need to be made to customers to chase outstanding items required to complete their policy
- Working within the customer service department you must have exceptional attention for detail and provide a service of the highest possible standard
- Working to deadlines you will also be required to liaise with our internal underwriters and our insurer partners to provide the best possible service to our customers
- You will also be prepared to pitch in to assist in other areas and go the extra mile to see the business succeed.
**Essential skills and experience**:
- Experience with Open GI software (intermediate level)
- Experience with Word and Excel (intermediate level)
- Experience in the insurance industry
- Telephone experience of outbound and inbound calls
- Excellent communication skills, both written and oral
- Team player with the ability to flex requirements to meet the needs of the business
- Experience of working towards and achieving targets
**Beneficial, but not essential**:
CII qualification
Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions.
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