Customer Service Executive

1 week ago


Twickenham, United Kingdom Rhodium Consulting Limited Full time

Ref: JR1616

Vacancy: Customer Service Executive

Location: Twickenham, Middlesex

Industry: Bespoke furniture products

**Salary**: up to circa £26,000 per annum + bonus

Hours: Monday to Friday 9am to 5.30pm with one day per week working from home

Full time permanent position - office and remote based

We are recruiting for a Customer Service Executive for our client in the Twickenham area.

As a Customer Service Executive you will:

- Exceed customers’ expectations and keep customer service standards maintained
- Support all aspects of the customer journey from product queries, advice and aftersales care
- Process customer returns and exchanges if required
- Take ownership of any delivery issues, finding suitable solutions for customers
- Providing prompt, efficient and consistent information and communication in line with company policy
- Liaise with other members of the team to ensure best service is maintained
- Build a strong relationship with the customer and team members
- Great spoken and written communication skills
- The ability to build a rapport with people quickly and effectively
- A professional and pro-active attitude with exceptional attention to detail.
- Excellent organisational skills and a passion for providing outstanding customer service
- The ability to problem solve quickly and take ownership comfortably
- Confident, resilient and assertive decision-making skills
- Great MS Office skills
- Customer Service experience ideally
- Experience in a trade environment or retail environment

This is a great opportunity to join a growing business with exciting plans for the future.

If you feel that you have the right skills for this opportunity, please send your CV ASAP.

Immediate start available

**Job Type**: Permanent

**Salary**: Up to £26,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: JR1616



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