See more Collapse

Head of Customer Service

1 month ago

Twickenham, United Kingdom The Workplace Consultancy Ltd. Full time

My client is a leading Commercial Automotive leasing / Fleet Management company based in Twickenham. They have a role for a Head of Customer Service & Business Improvement.

**The role will include**:
To manage the Support Services (AM) team ensuring all clients and client stakeholders experience my clients “Customer First” to the highest levels.
- To manage, identify, and develop continuous, sustainable and profitable improvements within the Account Management department and across the Company to improve customer experience and service delivery efficiencies.
- To support the Account Managers, Account Executives and Account Administrators in the delivery of “Customer First” to the client base.

**Strategy**
- Assist with shaping the strategy, services and products delivered to the client base. Ensure customer service delivery excellence whilst maximising profitability. Develop and promote a culture of continuous improvement focusing on improving customer experience. Management
- Lead the Support Services (AM) team enabling the safeguarding and growth of profitable revenue streams.

**Management**
- Lead the Support Services (AM) team enabling the safeguarding and growth of profitable revenue streams.
- Work collaboratively with other department stakeholders ensuring effective and profitable delivery of “Customer First” to the client base.
- **People Performance**
- Monitor the performance and nurture the potential of your team and provide direction, mentoring, training and motivation necessary to secure their commitment, competency whilst adopting and upholding the company’s Values, Mission and Givens.
- Carry out Performance Management Reviews (PMR’s) with direct reporting staff and ensure PMR’s are conducted for non-direct reports.

**SKILLS**

1. Strong stakeholder management experience and proven ability to communicate, negotiate, present and influence at all levels up to and including the Executive Board.

2. Ability to deliver high levels of customer service and client satisfaction whilst managing client expectations. Earns trust and maintains confidence.

3. Significant proven Client Management experience within the sector or related industry.

4. High Standards and Work Ethic. Expects personal performance and team performance best in class. Overall passion for service delivery excellence. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard

**Job Types**: Full-time, Permanent

**Salary**: £50,000.00-£53,000.00 per year

**Experience**:

- Customer Service: 3 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: L-V012024

We have other current jobs related to this field that you can find below

  • Customer Service

    3 weeks ago

    Twickenham, United Kingdom Lamb Personnel Ltd Full time

    Experienced and motivated Customer Service & Operations Senior Manager required to join a very talented and nimble team in central Twickenham, Middlesex. The role of the Customer Service & Operations Senior Manager is to manage the business operationally day-to-day across both the customer service and operations teams to ensure that the business delivers a...

  • Customer Service Advisor

    2 months ago

    Twickenham, United Kingdom Adecco UK Full time

    **JOB TITLE: Customer Service Advisor** **LOCATION: Full time on site (1 to 3 Richmond Road, TW1 3AB)** **PAY RATE: £18 per hour Paye** **START DATE: ASAP** **DURATION/Hours: 3-month initial contract/ 36 hours a week / Mon-Fri (8.50am-5pm)** **Role purpose**: - In addition to provide a high quality & comprehensive information service, ensuring a...

  • Customer Service Advisor

    4 weeks ago

    Twickenham, United Kingdom Adecco UK Full time

    **JOB TITLE: Customer Service Advisor** **LOCATION: Full time on site (1 to 3 Richmond Road, TW1 3AB)** **PAY RATE: £18 per hour Paye** **START DATE: ASAP** **DURATION/Hours: 3-month initial contract/ 36 hours a week / Mon-Fri (8.50am-5pm)** **Role purpose**: - In addition to provide a high quality & comprehensive information service, ensuring a...

  • Customer Service Advisor

    3 weeks ago

    Twickenham, United Kingdom Adecco Full time

    **JOB TITLE: Customer Service Advisor** **LOCATION: Full time on site (1 to 3 Richmond Road, TW1 3AB)** **PAY RATE: £18 per hour Paye** **START DATE: ASAP** **DURATION/Hours: 3-month initial contract/ 36 hours a week / Mon-Fri (8.50am-5pm)** **Role purpose**: - In addition to provide a high quality & comprehensive information service, ensuring a...

  • Customer Service Advisor

    2 months ago

    Twickenham, United Kingdom Adecco Full time

    **JOB TITLE: Customer Service Advisor** **LOCATION:Full time on site (1 to 3 Richmond Road, TW1 3AB)** **PAY RATE: £13.97 per hour Paye** **START DATE: 25/01/2023** **DURATION/Hours: 3-month initial contract/ 36 hours a week / Mon-Fri** **(9am-5pm)** **Job Purpose** In addition to provide a high quality & comprehensive information service, ensuring a...

  • Customer Service Executive

    2 weeks ago

    Twickenham, United Kingdom Rhodium Consulting Limited Full time

    Ref: JR1616 Vacancy: Customer Service Executive Location: Twickenham, Middlesex Industry: Bespoke furniture products **Salary**: up to circa £26,000 per annum + bonus Hours: Monday to Friday 9am to 5.30pm with one day per week working from home Full time permanent position - office and remote based We are recruiting for a Customer Service Executive...

  • Customer Service Advisor

    4 weeks ago

    Twickenham, United Kingdom Adecco Full time

    **JOB TITLE: Customer Service Advisor** **LOCATION: Office based (TW1 3AB)** **PAY RATE: £13.97 per hour paye** **START DATE: ASAP** **DURATION/Hours: 3-month initial contract/ 36 hours a week (5 days)** **Role overview**: - To professionally deal with any frustrated, angry, and abusive customers, providing a resolution to their enquiry and avoiding...

  • Customer Service Advisor

    1 week ago

    Twickenham, United Kingdom Adecco UK Full time

    JOB TITLE:Customer Service AdvisorLOCATION:Full time on site (1 to 3 Richmond Road, TW1 3AB)PAY RATE:£18 per hour PayeSTART DATE:ASAPDURATION/Hours: 3-month initial contract/ 36 hours a week / Mon-Fri (8.50am-5pm)Role purpose: In addition to provide a high quality & comprehensive information service, ensuring a consistently high level of response for...

  • Customer Service Advisor

    1 week ago

    Twickenham, United Kingdom Adecco Full time

    JOB TITLE:Customer Service AdvisorLOCATION:Full time on site (1 to 3 Richmond Road, TW1 3AB)PAY RATE:£13.97 per hour PayeSTART DATE:25/01/2023DURATION/Hours: 3-month initial contract/ 36 hours a week / Mon-Fri (9am-5pm)Job PurposeIn addition to provide a high quality & comprehensive information service, ensuring a consistently high level of response for...

  • Bar and Waiting Staff

    3 weeks ago

    Twickenham, United Kingdom The Turk's Head, Twickenham Full time

    **What we can offer you?** - 25% staff discount off food and drink, across all our pubs and hotels for you and your friends and family. This increases the longer you work for us, up to 40% - A fair share of tips, paid on top of your hourly pay - Discounted hotel stays - Access to ‘My Fuller’s’ - our online benefits platform where you can make savings...

  • Customer Service Assistant

    5 days ago

    Twickenham, United Kingdom Ontrak Recruitment Full time

    **Customer Service Assistant Required - Immediate Starts Available!** Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. **Job Role**:Customer Service...

  • Customer Service Executive

    2 weeks ago

    Twickenham, United Kingdom Absolutely Recruitment Full time

    **Customer Service ExecutiveBased in TwickenhamSalary: £19k - £24kFull time permanent role**2 shifts - 8.30am - 5.30pm /10am - 7pm plus 1 Saturday in 3 (9am -3pm)We are currently recruiting for a highly successful and expanding organisation based in Twickenham. Our client is looking for a confident customer services executive to join their team.Key...

  • Customer Service Advisor

    3 weeks ago

    Twickenham, United Kingdom FCW Accident Repair Group Full time

    We are looking for a **Customer Service Advisor at FCW Accident Repair Group** with a friendly, helpful manner and can demonstrate team work skills. - Dealing with all customer enquiries on the phone & face to face - Collaborating with the repair team and keeping the customers informed - Keeping customers updated, arranging estimate and booking appointments,...

  • Customer Service Assistant

    2 weeks ago

    Twickenham, United Kingdom In2Win, Twickenham Full time

    We are looking for a Customer Service Assistant to join our friendly team at our busy adult gaming centre (In2win) in Twickenham. You must be honest, reliable and have good social skills. A background in retail is preferable but not essential. Applicants must be over 18 years of age. Full training will be provided. In this position you will work a...

  • Customer Services Advisor

    4 weeks ago

    Twickenham, United Kingdom Halfords Full time

    Age 22+ £11.30 per hour + performance related bonus - Age 21 £10.70 per hour + performance related bonus - Under 21 £9.30 per hour + performance related bonus This position is based at our Twickenham store. Core hours are 16 per week plus overtime. Love all things motoring and cycling? Great with customers? Your knack with customers and boundless...

  • Head Chef

    3 weeks ago

    Twickenham, United Kingdom Young's Pubs Full time

    Head Chef  About us: At The Crown we’re extremely passionate about delivering consistently outstanding customer service, at the heart of this philosophy is ensuring we as a team have fun and create a warm welcoming atmosphere for all our guests. The Crown is one of TW’s finest watering holes. Our pub and restaurant are ideally located in St....

  • Head Chef

    3 weeks ago

    Twickenham, United Kingdom Crown, Twickenham Full time

    Job description Head Chef  About us: At The Crown we’re extremely passionate about delivering consistently outstanding customer service, at the heart of this philosophy is ensuring we as a team have fun and create a warm welcoming atmosphere for all our guests. The Crown is one of TW’s finest watering holes. Our pub and restaurant are ideally...

  • Customer Service

    4 weeks ago

    Twickenham, United Kingdom Cast UK Limited Full time

    **Customer Service & Operations Manager** **Twickenham** **£55,000 - £60,000** **Role Profile** Cast UK are delighted to have partnered with a Furniture Manufacturer as they look to strengthen and add to their management team with the hire of an experienced Customer Service & Operations Manager**.** The role of the Customer Service & Operations Senior...

  • Service Driver

    1 week ago

    Twickenham, United Kingdom Cathedral Hygiene Full time

    This is a fantastic opportunity to join Cathedral Hygiene. We are a family run washroom services provider who has customers based across the UK and we are looking for a self-motivated and customer focused Service Driver to join our established and respected team. The successful applicant will ideally be located close to Twickenham and will be covering...

  • Head of Food and Beverage

    3 weeks ago

    Twickenham, United Kingdom Easy T Group Full time

    Angel Recruitment is very excited to partner with one of the largest contract catering company in the world We are recruiting for a very experienced **HEAD OF RETAIL AND BEVERAGE OPERATIONS** We are seeking a skilled and experienced Head of retails and beverage operations will be responsible to oversee our culinary operations. Working in one of the most...