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Customer Service Advisor

5 months ago

Twickenham, United Kingdom Adecco Full time

**JOB TITLE: Customer Service Advisor**
**LOCATION:Full time on site (1 to 3 Richmond Road, TW1 3AB)**
**PAY RATE: £13.97 per hour Paye**
**START DATE: 25/01/2023**
**DURATION/Hours: 3-month initial contract/ 36 hours a week / Mon-Fri** **(9am-5pm)**

**Job Purpose**

In addition to provide a high quality & comprehensive information service, ensuring a consistently high level of response for customers which meets both external & internal customer needs for any Council Service

**Duties and Responsibilities**
- To ensure a positive image to customers and other individuals and organisations and promote the service by whatever means are appropriate and available
- To professionally deal with any frustrated, angry, and abusive customers, providing a resolution to their enquiry and avoiding potential complaints
- To resolve enquires where possible at first point of contact following the agreed trained process to actively encourage customers to use the most efficient method to gain access to and information about council services.
- Maintains an up-to-date knowledge of all services and systems used in the Customer Service to assist customers and resolve their enquiries.
- To implement policies and procedures necessary to meet customer care needs and reflect the Councils' visions and core values

**Person Specification Requirements**
- Experience of working in a customer services role within the busy front line custom service environment including both public sector and private sector.
- Experience of working in a pressurised environment where consistently high standards of service delivery are required
- Ability to capture data electronically and reasonable level of IT proficiency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.