Customer Service Advisor

3 weeks ago


Twickenham, United Kingdom Adecco Full time

**JOB TITLE: Customer Service Advisor**
**LOCATION: Full time on site (1 to 3 Richmond Road, TW1 3AB)**
**PAY RATE: £18 per hour Paye**
**START DATE: ASAP**
**DURATION/Hours: 3-month initial contract/ 36 hours a week / Mon-Fri (8.50am-5pm)**

**Role purpose**:

- In addition to provide a high quality & comprehensive information service, ensuring a consistently high level of response for customers which meets both external & internal customer needs for any Council Service

**Main Responsibilities**:

- Maintains an up-to-date knowledge of all services and systems used in the Customer Service receptions to assist customers and resolve their enquiries.
- To professionally deal with any frustrated, angry and abusive customers, providing a resolution to their enquiry and avoiding potential complaints.
- To maintain accurate records and information relating to the provision of customer services
- To actively encourage customers to use the most efficient method to gain access to and information about council services.
- To ensure that the services for both Councils are dealt with on an equitable basis to deliver the standards required for each, as agreed annually by the Executives

**Knowledge & Experience**:

- Experience of working in a customer services role within the busy front line custom service environment including both public sector **and private sector**.
- Experience of working in a customer services role within the public sector
- Experience of working in a pressurised environment where consistently high standards of service delivery are required
- Excellent customer care skills and customer focused attitude
- Ability to capture data electronically and reasonable level of IT proficiency
- Ability to demonstrate a flexible and co-operative approach towards changing business needs
- Experience with handling Council tax and Housing Benefit enquiries would be beneficial if possible but not essential

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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