Customer Service Executive X 2

4 weeks ago


Twickenham, United Kingdom Insure Recruitment Full time

Insure Recruitment is working with an award-winning general insurance broker to recruit two Customer Service Executives to join their team in Twickenham.

£21,000 - £24,000 + monthly bonus

**Key Responsibilities**
- Taking inbound calls from customers with queries about, or looking to make changes to, their motor insurance
- Making outbound calls to customers to chase outstanding items required to complete their policy
- Provided high-quality customer service, with exceptional attention to detail
- Liaise with internal underwriters and insurer partners to provide the best possible service to customers
- Being prepared to pitch in to assist in other areas and go the extra mile to see the business succeed

**Person Specifications**
- Experience working in a customer-focused call centre environment (full insurance training is provided)
- Experience with Word and Excel (intermediate level)
- Telephone experience of outbound and inbound calls
- Excellent communication skills, both written and oral
- Team player with the ability to flex requirements to meet the needs of the business
- Experience of working towards and achieving targets

**Beneficial, but not essential**:

- CII qualification
- Experience working in the insurance industry or in a financial services-regulated environment
- Motor insurance experience

**Salary and benefits**:

- Salary range £19,000 - £24,000 depending on experience
- Monthly bonus scheme up to £225 per month
- Eye tests with a contribution towards the cost of spectacles (if required for VDU use)
- Employee assistance program
- Cycle to work scheme
- 21 days annual leave plus all English bank holidays

**Working hours**
- This role requires flexibility with working hours which will be on a shift basis from 8:30am - 5:30pm or 10am - 7pm; Saturday - 9am - 3pm (1 in every 3 weekends)

**Start date for induction and training Monday 24th July 2023**

**How to Apply**

**Diversity and Inclusion**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee mentoring programme
- Gym membership
- Health & wellbeing programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Twickenham, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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