Library Assistant X 5

3 weeks ago


Twickenham, United Kingdom Sue Hill Recruitment Full time

**Library Assistants**

**Richmond / Wandsworth / Twickenham**

**£11.83 per hour**

**ASAP Start**

**36 hours a week**

**3-month contract initially**

**Working rota**

Alternate Saturdays 9.15-4.15 / One late night 7.15pm / One day off in the week

Week 1 - 3 days a week working 9.15am - 6.15pm and 1 day working 9.15am - 7.15pm (33 hours)

Week 2 - 3 days a week working 9.15am - 6.15pm and 1 day working 9.15am - 7.15pm and Saturday 9.15am - 4.15pm (39 hours)

Exact rota shifts will be clarified on offer and acceptance

**About the company**

Our client, a high performing public library service which is very well regarded within the community has the need for up to 5 Library Assistants to assist with the provision of this borough-wide service, ensuring a high level of effective customer service by carrying out a range of administrative duties to facilitate the libraries’ day to day operation.

**MAIN DUTIES AND RESPONSIBILITIES**
- Work on a customer service desk carrying out a range of duties using library management systems, including cash handling, answering customer enquiries and providing a high level of customer care
- Assist library users to use the public access computers, e-resources, self-service kiosks, scanners, fiche readers and copiers
- Deliver IT support to library users, including introductory IT sessions and awareness on a variety of topics, promote and demonstrate the use of eResources, provide basic IT troubleshooting and assist with information and data retrieval
- Support new or inexperienced members of staff
- Promote library services, resources, activities and events with the public
- Assist with the maintenance and promotion of stock in a variety of formats, including shelving, shelf tidying, filing, storage and display of resources, ensuring efficient access to all materials
- Welcome pre-arranged local community groups to the library, ensuring they have a positive experience and to work in partnership with local community and friends groups

**ADDITIONAL INFORMATION**
- Library Assistants will be required to work flexibly to the exigencies of the organisation,
- The post-holder must be able to work in any library in the borough as directed and will be required to travel around the borough and attend occasional meetings outside the borough

**Qualifications and Experience**
- Previous experience of working within a library environment
- Experience of working with the public in an academic or information service either in a paid or voluntary capacity
- Experience of answering queries and resolving problems

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: From £11.83 per hour

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Twickenham: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you immediately available

**Experience**:

- Library: 2 years (required)

Work Location: In person

Reference ID: DR - 26624



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