Groups Reservations Agent

5 days ago


Twickenham, United Kingdom Crowne Plaza Holiday Inn T4 Full time

The Crowne Plaza & Holiday Inn Express Hotel at London Heathrow Terminal 4 is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees.

**Groups Reservations Agent**:20092.80

**We treat our team like family and our guest like royalty**

We are looking for a **Groups Reservation Agent who **will delight our guests with sincere, attentive service.

**What we are looking for**:

- You will answer all reservation requests in a courteous and efficient manner
- You will have the ability to remain calm during difficult situations in a very busy environment
- Knowledge of Opera would be beneficial but not essential
- Excellent command of English, other languages would be an added advantage
- Knowledge of reservations systems (Opera/Marsha/OnQ) would be desirable
- Previous experience as a **Groups** **Reservation Agent **or in Front Office in a hotel would be beneficial but not essential
**What do we offer?**

All our **Groups** **Reservation Agent** receive some excellent company benefits:

- A very competitive salary
- 28 days paid holiday with an extra 5 days, following 5 years’ service
- Discounted hotel room rates across our hotels, for you and friends and family
- Fantastic Training and Development opportunities
- Uniform and Complimentary Dry Cleaning
- Free Meals on shift
- Critical Illness and Pension cover
- Unrivalled Career Progression prospects



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