Customer Service Administrator

5 days ago


Twickenham, United Kingdom Magpie Recruitment Full time

**Customer Service Administrator**
**Twickenham**
**Monday - Friday**
**£22,000**
An established Insurance broker are looking for you to join their Twickenham based team as a Customer Service Administrator
As a Customer Service Administrator, you will be working within the customer service department to provide customers with a service of the highest possible standard.

**Customer Service Administrator responsibilities**:

- Telephone based customer service position.
- Taking inbound calls from customers with queries about, or looking to make changes to, their motor insurance.
- Outbound calls will also need to be made to customers to chase outstanding items required to complete their policy.
- Have a strong can-do mentality and be comfortable in a high-pressure call centre environment.
- Working to deadlines and liaising with internal underwriters and insurer partners to provide the best possible service to customers.

**Customer Service Administrator specification**:

- Telephone experience of outbound and inbound calls.
- Excellent communication skills, both written and verbal.
- Experience in the insurance industry - Preferred but not essential as full training provided.
- Good IT skills with experience with Word and Excel.
- Professional, friendly, and upbeat personality - a real team spirit attitude.

**Company benefits**:

- Career growth and progression opportunities.
- 21 days annual leave plus all English bank holidays.
- Company pension scheme.
- Eye tests with contribution towards cost of spectacles.
- Cycle to work scheme.


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