Events and Training Facilities Administrator

2 months ago

London, United Kingdom Achieving for Children Full time

Job Information

Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us

We are responsible for the entire range of children’s education, health and social care services in all three boroughs. We use a Signs of Safety practice model and approach which ensures the voice of the child is at the heart of everything we do. There’s never been a better time to join AfC, we are growing our workforce, implementing new flexible working arrangements and have increased our virtual wellbeing offer.

We are looking for someone to join our training and development team, supporting the administration of events. We are a fun, happy go lucky team who all value working in Children's Services. If you are organised, have a passion for developing others and like the sound of this job then get in touch

About the role

This role is pivotal in the smooth running of our events but also in the day to day administration of our facilities. The role will provide hands-on support for daily training centre tasks, ensure any training, meetings or conferences are supported to the highest service standards and liaise with a range of professionals both internal to the team and external.

As Events and Training Facilities Administrator, you will be responsible for
- Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring information provided is accurate with queries effectively prioritised
- Providing a welcoming and professional service, being the first point of contact, coordinating learner/ delegate journey experience throughout the entirety of their visit,
- Coordinating face to face /virtual L&D events, liaising with the trainer and/or facilitator to ensure their event runs smoothly and covering reception when needed

About you

To be Events and Training Facilities Administrator, you will be passionate about making a positive difference to the lives of children and young people as well as demonstrating the following points:

- Experience of working in a business support capacity, providing a wide range of administrative support
- Good customer service skills - experience of interacting with internal and external customers, including routine enquiries from members of the public, which could be face to face, receiving and responding to incoming communication
- Able to react tactfully and sympathetically to requests from customers and to remain calm under pressure
- Experience of keeping basic records, both manual and electronic, including confidential records

About our benefits

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

- 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years.
- Tailored induction sessions commencing on the date you start working for AfC
- Stable and supportive leadership
- Hybrid and mobile working (between home and work) with latest technology to facilitate this
- Local Government salary and pension scheme (LGPS or Teachers Pension)
- Flexible working options - helping to keep a good work life balance
- A comprehensive Employee Assistance Programme
- A range of staff benefits and discounts
- An excellent learning and development offer to support your career pathway

To find out about all of the breadth of benefits of working for Achieving for Children

Important Information

**Right to work**: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.

**Safeguarding**: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

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