Customer Representative
2 weeks ago
We are a forward-thinking company committed to excellence in our products and services. Our success is driven by a customer-centric approach, and we're looking for a talented individual to join our team and contribute to our continued growth.
**Responsibilities**:
- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests
- Perform data entry and maintain accurate customer records
- Upsell products and services to customers when appropriate
- Analyze customer needs and provide appropriate solutions
- Follow phone etiquette guidelines to ensure professional communication
- Collaborate with team members to resolve customer issues
**Skills**:
- Strong data entry skills with attention to detail
- Ability to upsell products and services effectively
- Excellent communication skills in both written and verbal forms
- Knowledge of phone etiquette and professional customer service practices
- Multilingual abilities are a plus
**Job Types**: Full-time, Permanent
**Salary**: From £25,233.68 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Leeds (preferred)
Work Location: In person
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