Call Centre Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a Call Centre Representative, you will be responsible for providing exceptional customer service and support to our clients.
**Responsibilities**:
- Answer incoming calls from customers and provide assistance with inquiries, issues, and requests
- Handle customer complaints or concerns with empathy and professionalism
- Up sell products or services to customers when appropriate
- Enter customer information and interactions into the database accurately
- Analyse customer needs and provide appropriate solutions or recommendations
- Follow call centre scripts and procedures to ensure consistent service delivery
- Maintain a high level of phone etiquette and professionalism at all times
**Skills**:
- Strong phone etiquette and communication skills
- Excellent data entry skills with a high level of accuracy
- Ability to analyse customer needs and provide appropriate solutions
If you are passionate about providing outstanding customer service, have excellent communication skills, and enjoy working in a dynamic team environment, we would love to hear from you.
**Salary**: From £23,467.76 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 21/03/2024
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