Call Centre Representative
1 month ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries and issues over the phone. This is a full-time position with opportunities for career growth.
**Responsibilities**:
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving complaints
- Perform data entry to update customer accounts and maintain accurate records
- Upsell products and services to maximize sales opportunities
- Follow call center scripts and guidelines to ensure consistent service quality
- Collaborate with team members to achieve individual and team goals
- Maintain a high level of phone etiquette and professionalism at all times
**Qualifications**:
- Excellent verbal and written communication skills in English
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Proficient in data entry with attention to detail
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Previous call center or customer service experience is preferred but not required
**Job Types**: Full-time, Permanent
Pay: From £25,687.29 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 23/05/2024
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