Call Centre Executive

2 months ago


Leeds, United Kingdom ENVISION AGENCY LTD Full time

We are seeking a highly motivated and customer-oriented Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our organization.

**Duties**:

- Handle inbound and outbound calls from customers professionally and efficiently
- Provide accurate information and assistance regarding products, services, and promotions
- Listen actively to customer concerns and escalate complex issues to the appropriate department
- Follow call scripts and guidelines to ensure consistent service delivery
- Maintain a high level of phone etiquette and professionalism at all times
- Analyse customer needs and recommend appropriate solutions or actions

**Skills**:

- Excellent communication and interpersonal skills
- Strong problem-solving abilities with the ability to think quickly on your feet
- Ability to multitask and navigate through multiple systems simultaneously
- Must be able to work effectively in a team-oriented environment

**Salary**: From £23,721.41 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person

Application deadline: 21/03/2024


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