Call Centre Representative

7 days ago


Leeds, Leeds, United Kingdom Global Wave Innovations Full time
We are seeking a customer-oriented and enthusiastic Call Centre Representative to join our team.

As a Call Centre Representative, you will be responsible for providing excellent customer service and resolving customer inquiries over the phone.


Duties:

  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner
  • Provide accurate information about products or services to customers
  • Handle and resolve customer complaints or concerns
  • Up sell products or services when appropriate
  • Follow call centre scripts and guidelines to ensure consistency and quality of service
  • Collaborate with team members and supervisors to meet customer service goals

Skills:

  • Excellent phone etiquette and strong verbal communication skills
  • Ability to analyse customer needs and provide appropriate solutions
  • Strong data entry skills with attention to detail
Join our team of dedicated professionals and make a difference in the lives of our customers.

Salary:
From £23,384.73 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • Leeds (preferred)

Work Location:
In person

Application deadline: 27/03/2024

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