Call Centre Representative
7 days ago
As a Call Centre Representative, you will be responsible for providing excellent customer service and resolving customer inquiries over the phone.
Duties:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products or services to customers
- Handle and resolve customer complaints or concerns
- Up sell products or services when appropriate
- Follow call centre scripts and guidelines to ensure consistency and quality of service
- Collaborate with team members and supervisors to meet customer service goals
Skills:
- Excellent phone etiquette and strong verbal communication skills
- Ability to analyse customer needs and provide appropriate solutions
- Strong data entry skills with attention to detail
Salary:
From £23,384.73 per year
Benefits:
- Company events
- Onsite parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Leeds (preferred)
Work Location:
In person
Application deadline: 27/03/2024
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