Call Centre Executive

7 days ago


Leeds, Leeds, United Kingdom ENVISION AGENCY LTD Full time
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Centre Representative.

As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone.


Duties:

  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner
  • Provide accurate information about products, services, and promotions
  • Analyse customer needs and recommend appropriate solutions or upsell additional products or services
  • Resolve customer complaints or issues by investigating problems and providing appropriate resolutions
  • Maintain a high level of phone etiquette, ensuring clear communication with customers

Skills:

  • Excellent communication and interpersonal skills
  • Strong data entry skills with high accuracy and attention to detail
  • Ability to analyse customer needs and recommend appropriate solutions
  • Exceptional problemsolving skills to address customer complaints or issues
  • Ability to work well under pressure in a fastpaced environment
  • Strong organizational skills to manage multiple tasks simultaneously

Salary:
From £24,384.73 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • Leeds (preferred)

Work Location:
In person

Application deadline: 13/03/2024
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