Call Centre Executive
7 days ago
As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone.
Duties:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Analyse customer needs and recommend appropriate solutions or upsell additional products or services
- Resolve customer complaints or issues by investigating problems and providing appropriate resolutions
- Maintain a high level of phone etiquette, ensuring clear communication with customers
Skills:
- Excellent communication and interpersonal skills
- Strong data entry skills with high accuracy and attention to detail
- Ability to analyse customer needs and recommend appropriate solutions
- Exceptional problemsolving skills to address customer complaints or issues
- Ability to work well under pressure in a fastpaced environment
- Strong organizational skills to manage multiple tasks simultaneously
Salary:
From £24,384.73 per year
Benefits:
- Company events
- Onsite parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Leeds (preferred)
Work Location:
In person
Application deadline: 13/03/2024
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