Call Centre

4 weeks ago


Leeds, United Kingdom Sudale Search & Select Full time

Are you a Contact Centre Manager looking for the next step in your development?
Are you immediately available/ short term contract and need your permanent next step?
Are you confident running a sales operation?
This is a great role for someone looking to Contact Centre Manager to a Head of role, reporting directly into the Managing Director. This is an SME Financial Services business who have 2 distinct markets. There is a great opportunity to grow, build and develop the existing team.
The team are a well-established talented team who are responsible for booking appointments/ visits for Financial Advisors across the UK. These are a mix of inbound and outbound calls, with all of the calls being those who are existing customers or who are making active enquiries through various digital channels.
As the Head of Contact Centre, you will be responsible for setting and managing KPIs, presenting forecasts, appointment figures and customer experience data to the SLT/ Board, coaching and developing the Team Managers and overall driving performance of the department. Travel to the site in Leeds 3 x per week.
Be highly data literate, able to use that data to inform effective decision making.
Hybrid working available – 3 days in office
Birthday day off
Cycle to work scheme
Enhanced maternity and paternity pay
Access to training
Fun, friendly office atmosphere


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