Call Centre Executive

3 weeks ago


Leeds, United Kingdom ENVISION AGENCY LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Centre Representative. As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Analyse customer needs and recommend appropriate solutions or upsell additional products or services
- Resolve customer complaints or issues by investigating problems and providing appropriate resolutions
- Maintain a high level of phone etiquette, ensuring clear communication with customers

**Skills**:

- Excellent communication and interpersonal skills
- Strong data entry skills with high accuracy and attention to detail
- Ability to analyse customer needs and recommend appropriate solutions
- Exceptional problem-solving skills to address customer complaints or issues
- Ability to work well under pressure in a fast-paced environment
- Strong organizational skills to manage multiple tasks simultaneously

**Salary**: From £24,384.73 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person

Application deadline: 13/03/2024



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