Customer Service Centre Executive

2 months ago

Leeds, United Kingdom RINGWAYS MOTOR GROUP Full time

This is a fabulous opportunity to join a family run business in the AM top 100.

We are looking for ambitious and driven individuals who are passionate in providing world class customer service. This role comes with a basic salary of £20,000.00 p.a. plus uncapped commission from Service and MOT bookings as well as product sales including service plans.

You will work an average of 39.25 hours per week covering Monday to Friday and Saturday on a rota basis.

What we offer Customer Service Centre Executives:

- A basic salary of £20,000.00 with uncapped commission.
- Working hours that are on a rota basis that covers between 8.00am - 6.30pm, you will cover Mondays to Friday and some Saturday mornings.
- World class training provided from our own trainer and our brand partners
- 30 days annual leave inclusive of 8 bank holidays, with average commission paid during your annual leave.
- Preferential rates for servicing and repairs on your family and friend’s cars
- A workplace pension scheme

**About the Business**

Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 100 car dealers in the country, with an ambition to be in the top 50 very soon. Across our 16 businesses we have a stable workforce of over 400 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude.

Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.

We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a “top one percenter”.

We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.

**About You**

We are looking for ambitious and driven individuals who are passionate in providing a world class customer experience. We live by the mantra that we have one standard and it is world class, it’s important you are confident and enjoy talking to our customers. As a Customer Service Centre Executive, you will have excellent motivational skills, drive, ambition and people skills and your Key Objectives will be:
To work with colleagues to provide excellent customer service by exceeding their expectations.

Handling service and MOT booking calls for service departments, delivering customer service excellence and maximising profitability with product sales, for example service plans.

Carrying out outbound service, MOT, vehicle maintenance and all other Aftersales-related booking calls for the Service departments

Conducting follow-up calls for marketing campaigns, as and when required

Building valuable relationships with all our customers, focusing on increasing customer retention

Maintaining the database (pinnacle) in accordance with D. M. Keith Group’s database policies and procedures

Conducting follow-up calls relating to customer complaints

To clearly record collection and delivery, waiting jobs and loan car bookings in the relevant diary

To check at time of booking, for any outstanding manufacturer recalls due and report to customers for permission to carry out any outstanding recall/s during their visit to the dealership.

**Skills and Experience**:
Demonstrable communication and interpersonal skills, and experience in a customer facing role along with excellent organisational skills.

Experience in using Microsoft Office products, and working with databases is desirable.

Knowledge of the automotive industry, particularly in regard to vehicle servicing and maintenance is desirable. Also experience of working within a Call Centre environment would be beneficial but not essential.

Ability to comply with all Company and Brand / Manufacturer policies and procedures

If you are looking to join the Automotive Industry then this is a brilliant opportunity for you, and a lifelong career choice where you can really make a difference to our team.

**Working Hours**

You will work 6 days per week, an average of 39.25 hours per week and you will cover Monday to Friday with Saturday on a rota basis.

**Shifts will include**:
**Week 1**

8am - 4pm Monday to Thursday / 8am - 3pm Friday / 8:30am - 1pm Saturday

**Week 2**

10:30am - 6:30pm Monday to Friday

If you have worked in retail previously, you will b

  • Customer Service Centre Executive

    15 hours ago

    Leeds, United Kingdom D. M. Keith Full time

    **Customer Service Centre Executive** This is a fabulous opportunity to join a family run business in the AM top 100. We are looking for ambitious and driven individuals, who are passionate in providing world class customer service. This role comes with a basic salary of £20,000.00 p.a. plus uncapped commission from Service and MOT bookings as well as...

  • Customer Service Centre Executive

    2 months ago

    Leeds, United Kingdom D. M. Keith Full time

    This is a fabulous opportunity to join a family run business in the AM top 100. We are looking for ambitious and driven individuals who are passionate in providing world class customer service. This role comes with a basic salary of £20,000.00 p.a. plus uncapped commission from Service and MOT bookings as well as product sales including service plans. You...

  • Customer Service Executive

    2 weeks ago

    Leeds, United Kingdom Morgan King Full time

    **Job Title: Customer Service Executive** **Company**: A £30 million family-owned printing company located in Leeds, just a 10-minute walk from the city centre. **Role**: Customer Service Executive **Flexibility**: Hybrid and flexitime **Salary**: Negotiable, Depending on Experience (DOP) **Responsibilities**: - Serve as a vital link between the sales...

  • Customer Service Executive

    2 weeks ago

    Leeds, United Kingdom Morgan King Full time

    **Job Title: Customer Service Executive** **Company**: A £30 million family-owned printing company located in Leeds, just a 10-minute walk from the city centre. **Role**: Customer Service Executive **Location**: On-site at The Colour Box, Gelderd Rd, Leeds **Salary**: Negotiable, Depending on Experience (DOP) **Responsibilities**: - Serve as a vital...

  • Customer Success Executive

    1 week ago

    Leeds, United Kingdom Customer Management Resourcing (CMR) Full time

    **Job description** **Hybrid** **Salary: £35,000** We have an exciting opportunity for an experienced Customer Success Executive to join a PAAS InsurTech start-up company. Our client has been voted as one of the world's most innovative InsurTech companies, this is a unique opportunity to be a part of the journey to become a world leader in product...

  • Rentals Customer Service Executive

    1 month ago

    Leeds, United Kingdom Lucy Walker Recruitment Ltd Full time

    **Rentals Customer Service Executive - Salary £24,000 + £1400 Bonus + Superb Benefits** We are currently recruiting for a Rentals Customer Service Executive to join an industry leading automotive business based in Leeds on a permanent basis. This roles is sat within a highly successful team offering a superb career ladder for you to quicklyclimb. This is...

  • Ecommerce Customer Service Executive

    2 weeks ago

    Leeds, United Kingdom Edison Business Centre Full time

    **Ecommerce Customer Service Executive - Amazon & Marketplaces** **An exciting opportunity**: Due to continued growth, Lamp Shop Online has an exciting opportunity for an ambitious individual to join the team as an ecommerce customer service executive, focussed on delighting our customers, preventing issues, and solving problems. The role is technologically...

  • Customer Service Executive

    1 week ago

    Leeds, United Kingdom Office Angels Full time

    Customer Service Executive - Friendly, Social Office Are you ready to join a growing business as part of a dynamic team? Do you long for weekends off and have a background in hospitality or retail? We are thrilled to partner with a luxury retailer in Leeds to find a Customer Service Superstar for their ever-growing, friendly team. Our client is driven by...

  • Call Centre Executive

    2 months ago

    Leeds, United Kingdom Relay Group Ltd Full time

    We are seeking an experienced and results-oriented Call Centre Executive to lead our call centre operations. As a Call Centre Executive, you will be responsible for managing a team of dedicated representatives and ensuring the highest standard of customer service. **Responsibilities**: - Answer incoming calls from customers and provide assistance with...

  • Customer Success Executive

    1 week ago

    Leeds, United Kingdom Customer Management Resourcing (CMR) Full time

    **Job description** **Hybrid** **Salary: £35,000** We have an exciting opportunity for an experienced Customer Success Executive to join a PAAS InsurTech start-up company. Our client has been voted as one of the world's most innovative InsurTech companies, this is a unique opportunity to be a part of the journey to become a world leader in product...

  • Customer Service Executive

    1 month ago

    Leeds, United Kingdom BonBon Languages Full time

    **Customer Support Executive - Technical Product**, **Leeds** **£23,000- £25 000 per annum starting salary plus benefits** **Monday - Friday 8am - 4pm or 9am - 5pm shifts. 3 days office, 2 at home** **Due to company location - must drive and have your own car** Are you looking for a beautiful work environment, and to be challenged and mentally...

  • Customer Service Executive

    2 days ago

    Leeds, United Kingdom Nexus Vehicle Rental Full time

    Our Nexus vision is to be the UK’s leading provider of technology enabled business mobility, and our mission is to provide great client service in business mobility enabled by leading edge technology. We live by our Nexus values which define who we are and what we aspire to be. At Nexus, we are continually working to expand our expertise, through the...

  • Call Centre Executive

    2 months ago

    Leeds, United Kingdom Channel Centre Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we want to...

  • Customer Service Executive

    4 weeks ago

    Leeds, United Kingdom Office Angels Full time

    Customer Service Executive - Friendly, Social Office 🌟 Are you ready to join a growing business as part of a dynamic team? Do you long for weekends off and have a background in hospitality or retail? 📢 We are thrilled to partner with a luxury retailer in Leeds to find a Customer Service Superstar for their ever-growing, friendly team. Our client is...

  • Customer Service Executive

    2 weeks ago

    Leeds, United Kingdom Nexus Vehicle Rental Full time

    Our Nexus vision is to be the UK’s leading provider of technology enabled business mobility, and our mission is to provide great client service in business mobility enabled by leading edge technology. We live by our Nexus values which define who we are and what we aspire to be. At Nexus, we are continually working to expand our expertise, through the...

  • Customer Service Executive

    1 week ago

    Leeds, United Kingdom Nexus Vehicle Rental Full time

    Our Nexus vision is to be the UK’s leading provider of technology enabled business mobility, and our mission is to provide great client service in business mobility enabled by leading edge technology. We live by our Nexus values which define who we are and what we aspire to be. At Nexus, we are continually working to expand our expertise, through the...

  • Customer Service Executive

    3 days ago

    Leeds, United Kingdom Nexus Vehicle Rental Full time

    Our Nexus vision is to be the UK’s leading provider of technology enabled business mobility, and our mission is to provide great client service in business mobility enabled by leading edge technology. We live by our Nexus values which define who we are and what we aspire to be. At Nexus, we are continually working to expand our expertise, through the...

  • Contact Centre Executive

    2 weeks ago

    Leeds, United Kingdom Pendragon Full time

    **Contact Centre Executive** **Stratstone Mercedes-Benz of Leeds** **A basic salary of £26,796 with £4,800 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service** **Are you ready to drive beyond the possible; to work for an...

  • Customer Service Executive

    3 weeks ago

    Leeds, United Kingdom Zenith Full time

    Customer Service Executive Do you thrive supporting and helping others? Do you want to join a company that values your exceptional customer service skills and offers training and a clear path to progress? We have a fantastic range of opportunities for anyone looking to expand on their customer service...

  • Customer Service Executive

    2 days ago

    Leeds, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel have just registerd a new Permanent Customer Service Executive Position in Leeds! This would be an exceptional opportunity for someone who is experienced within Customer Services looking for a new challenge with a business that are offering excellent progression and development! **Client Details** Page Personnel have just registered a new...