Call Centre Executive
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you.
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving complaints
- Upsell products or services to increase customer satisfaction and company revenue
- Perform data entry tasks to update customer records and maintain accurate documentation
- Analyze customer needs and recommend appropriate solutions
- Handle escalated calls or difficult situations with patience and empathy
- Follow company policies and procedures to ensure consistent service delivery
**Requirements**:
- Excellent phone etiquette with strong verbal communication skills in English
- Ability to effectively communicate complex information in a clear and concise manner
- Strong problem-solving skills with the ability to think quickly on your feet
- Proficient in data entry and navigating computer systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and accuracy in documentation
- Previous experience in a call center or customer service role is preferred but not required
**Job Types**: Full-time, Permanent
Pay: From £23,623.78 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 30/04/2024
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