Contact Centre Sales Trainer

2 weeks ago


Leeds, United Kingdom Page Personnel Secretarial & Business Support Full time

Contact Centre Sales Trainer - Outbound B2B Contact Centre
- Leeds (outskirts) with home working included
- £30,000 - £40,000

**Client Details**

Page Group are delighted to be working in partnership with a long standing client who are looking to appoint a Contact Centre Sales Trainer to their business based in the Leeds area. This will be a sole standing training role with responsibility for allaspects of training and development, liaising with the senior management team

**Description**

**Key Responsibilities**
- Plan, create and deliver on-boarding programme for business executives
- Up skill and re-train executives on new and existing projects
- Monitor contact centre operations to identify training needs and skill gaps
- Own and develop a detailed L&D strategy in line with operational business objectives
- Manage self development of executives through personalised training plans
- Determine training needs through conducting activities including observing sales calls, reviewing sales results and working closely with the operations team
- Review existing process and procedures, highlighting areas for change that will drive improvement
- Collate relevant learning sources to create a learning library that will aid the operation
- Work with client training teams to share best practise including train the trainer sessions

**Profile**
- Experience as a Contact Centre Trainer or Sales Trainer
- Excellent communication skills across all areas
- Confident presentation skills
- Strong organisation and planning skills

**Job Offer**

Based on the Outskirts of Leeds, the Contact Centre Sales Trainer will join a high growth business.

The role offers a salary of £30,000 - £40,000 dependent on experience.

Hybrid working is on offer. Benefits include 25 days holiday plus bank holiday with the ability to buy more, Birthday off, sick pay, Life Assurance and company pension scheme


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